Ілля

ILLIA CHEREPAKHA
Lead Generation Specialist | SDR | Customer Success Manager
📍 Vinnytsia, Ukraine (Remote) | 📍 [open contact info](look above in the "contact info" section) | ✉ [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Motivated and detail-oriented specialist with hands-on experience in B2B client acquisition, sales outreach,
and customer support. Co-founded a service project where I handled the full client cycle — from prospecting
and cold outreach to closing and ongoing product support. Experienced with US/EU markets, fast-paced
remote work, and tools like LinkedIn Sales Navigator, Apollo.io, and HubSpot. Eager to grow in a results-
driven environment.

WORK EXPERIENCE
Co-founder & Client Manager — Service Project (B2B) | Remote | 2023 – 2025
Software services for small businesses — US/EU markets
• Sourced and approached potential B2B clients via LinkedIn, cold email, and online communities
• Managed full communication cycle from first contact to deal close and post-sale support
• Provided product onboarding — explained workflows and helped clients navigate the software
• Resolved client issues and disputes, maintaining strong relationships and fast response times
• Used LinkedIn Sales Navigator and Apollo.io for prospecting and lead qualification
• Maintained client data and tracked deal stages in HubSpot CRM
• Managed reporting and lead tracking in Google Sheets

SKILLS & TOOLS
Sales & Outreach: Cold emailing, LinkedIn outreach, prospect qualification, objection handling, B2B
communication
Client Management: Full-cycle client support, onboarding, conflict resolution, customer retention
CRM & Tools: HubSpot, Pipedrive (basic), Salesforce (basic), Zendesk, Intercom, Slack
Lead Gen Tools: LinkedIn Sales Navigator, Apollo.io, Snov.io, Hunter.io
Data & Reporting: Google Sheets (advanced), MS Excel, data structuring, lead tracking

LANGUAGES
English: B1+ — Professional written correspondence, documentation, outreach. Conversational —
developing.
Ukrainian: Native
Russian: Fluent

EDUCATION
Bachelor in Business Administration and Law — Vinnytsia Trade and Economic Institute (State University)
Sep 2025 – 2029 (Expected) | Flexible daily schedule — available for remote work from 1:00 PM

STRENGTHS
• Quick learner — adapt fast to new tools, processes, and team workflows
• Attention to detail — careful with data, communication, and documentation
• Self-sufficient — comfortable working remotely without constant supervision
• Resilient mindset — professional sports background built strong discipline and work ethic