Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/17424669/

Work experience

Customer Service Specialist

from 01.2023 to now (3 years 3 months)
ECOLION HOUSING LTD, Remote (Real estate)

- Triage and respond to complex inquiries from clients and clinicians, ensuring all tickets are resolved within strict SLA Management guidelines.
- Performed technical troubleshooting for platform issues and utilized de-escalation strategies to boost customer satisfaction by 50%.
- Developed and implemented new triage protocols which resulted in a 35% improvement in first-call resolution rates and operational efficiency.
- Vet and escalate critical system bugs to cross-functional teams using JIRA, ensuring information databases remained accurate for real estate operations.

Career break

from 02.2022 to 12.2022 (11 months)
Working on a personal project

Sales manager

from 01.2020 to 01.2022 (2 years)
VIONIX LLC., Remote (Wholesale, distribution, imports, and exports)

• Facilitated client/pharmacy support interactions for dealership partners, focusing on de-escalation and long-term relationship management.
• Managed a rapid influx of support tickets and calls, triaging leads and performing technical troubleshooting to convert prospects into active accounts.
• Coordinated cross-functional collaboration to organize contractual documents and ensure adherence to service level agreements.
• Spearheaded new customer support procedures to scale operations, focusing on rapid response times and technical accuracy.

Secretary

from 01.2019 to 01.2020 (1 year)
MCLAUREN ENTERPRISES, Remote (Auto business and auto service)

• Triaged and scheduled high-priority meetings and travel logistics, ensuring zero-gap coordination for senior leadership and cross-functional partners.
• Vetted industry trends and conducted operational research to support technical troubleshooting and reporting for executive decision-making.

Education

University of Nigeria

Medical Radiography and Radiological Sciences, Kyiv
Higher, from 2020 to 2025 (5 years)

Knowledge and skills

• Attentiveness
• 3D scanning
• Customer Support
• Technical Troubleshooting
• SLA Management
• Tic
• Zendesk
• JIRA
• CRM Databases
• Inventory Logistics Software
• Cross-functional Collaboration
• Lead Conversion
• Process Optimiz
• Conflict Resolution
• Active Listening
• Stakeholder Management
• Communicability

Language proficiencies

English — advanced

Additional information

I enjoy understanding how systems work; whether it's people, technology, or everyday life. This helps me stay composed in situations that would normally overwhelm others.
Apart from my work life, Jimmy - my dog, is such a sweet companion :)
Taking strolls with him helps me unwind after work. It keeps me centred and mentally refreshed for any other task I have for the day :)