Ivanna

Lutsk, Ukraine
Ivanna Trofimova [open contact info](look above in the "contact info" section)
Administrative Assistant | [open contact info](look above in the "contact info" section)
Executive Assistant Telegram

Administrative Professional with 5+ years of experience in cross-functional communication and management.
Detail-oriented and result-driven professional, experienced in data analysis, formulating hypotheses, and developing and
communicating suggestions and improvement strategies. Excellent communication and presentation skills. Eager to learn
and enjoy challenging tasks. Seeking to leverage my experience as a Consultant or Administrative Assistant.

KEY COMPETENCIES & SKILLS:
Superior Administrative Skills | Organization Skills | Verbal and Written Communication | Data Analysis and Reporting |
Graphic Design | Corporate Branding | Social Media Advertising | Microsoft Office | Google Docs | Keynote | Photoshop |
Illustrator | Figma | Tech Savvy | Time Management | Attention to Detail | Adaptability | Problem-solving | Customer
Service | Multi-tasking | Confidentiality | Data Entry | Website Management | Interpersonal Skills | Teamwork | ClickUp |
Slack | WordPress

PROFESSIONAL EXPERIENCE:

02/2025-01/2026 Personal Assistant - Lowe’s Installation
●​ Prepared and issued invoices, calculating installation costs and ensuring timely, error-free billing.
●​ Coordinated installation schedules with customers and field teams, increasing on-time project completion by
approximately 20%.
●​ Planned and managed installation calendars and workloads for field teams to ensure efficient resource allocation.
●​ Evaluated installation quality and contractor performance, reducing customer complaints by approximately 18%.
●​ Served as the primary point of contact for customers and internal teams, shortening issue resolution time by around 35%.
●​ Organized executive meetings and managed leadership calendars, supporting smooth day-to-day operations.​

02/2022 – 04/2025 ​ Administrative Assistant / Executive Assistant - Depdiko
●​ Manage an active calendar of appointments and schedule meetings to reach maximum efficiency
●​ Take meetings' minutes and create Click-up tasks and assign them to relevant professionals
●​ Created graphic design and upgraded the logo for the company website to improve the company’s identity and ensure
recognition increase by 20%
●​ Сonduct market analysis of competitors and prepare reports bi-monthly to evaluate feedback quality, advantages and
disadvantages, and quality of the company’s product to suggest improvements to our product
●​ Arrange travel plans to find the most convenient and cheap options, take out insurance and prepare invoices
●​ Prepare presentations to promote our company and raise its recognition in the market

05/2016 – 08/2021​ Personal Assistant / Office Manager - ECOVIS Bondar & Bondar
●​ Received 15-20 phone calls daily to make meeting appointments regarding the timely transfer of documents
●​ Sent emails to government institutions and made acts of receiving transmissions to assist in signing documents between the
parties, managing accounting and structuring the documents
●​ Coordinated mail between lawyers, translators and other parties, created invoices for transport companies and tracked
delivery daily ensuring a 100% rate of timely delivery
●​ Maintained the database of the customers and clients, ensuring 100% accuracy while data entry
●​ Prepared detailed reports including the amount of time spent, amount of work done and legal services provided to facilitate
correct invoicing
●​ Managed office supplies to provide necessary stationery and goods and ensure smooth work processes
●​ Organized company events and celebrations, ordered catering and created entertainment programs

02/2016 – 06/2016​ Analytical Chemist - ACINO
●​ Conducted 5 types of sample analysis daily to provide information on compounds or quantities of compounds present
●​ Used analytical techniques and instrumentation to collect data about samples such as their hardness, colour, weight and
cleanliness and humidity of premises to ensure 1000% compliance with required conditions
●​ Created daily reports of chemical analysis to provide relevant accounting and improve production quality
●​ Validated methods and equipment using calibration and test equipment
●​ Worked collaboratively in cross-functional teams to maintain high-quality manufacturing of the medication

EDUCATION & CERTIFICATES:

2014 Master of Chemistry, Major in Analytical Chemistry, Lesya Ukrainka EENU
2019 Graphic Designer, Certificate course in graphic design and illustration, Creo Education

LANGUAGES:
English – Upper-Intermediate ● Russian – Native ● Ukrainian – Native ● French – Pre-Intermediate