Олена

Kharkiv, Urkraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

OLENA FROLOVA

LINKEDIN [open contact info](look above in the "contact info" section)

CORE ● Agile / Scrum ● Figma ● UAT & Quality Assurance
QUALIFICATIONS ● Kanban ● Notion ● Data validation &
● Jira / Trello ● Power BI mapping
● SDLC ● User Stories ● Risk Management

● Frontend / Backend ● Acceptance Criteria ● Release Mgmt

Collaboration ● SharePoint

PROFESSIONAL Results-driven IT Project Coordinator with 5+ years of experience in project management
SUMMARY and data analysis, delivering end-to-end software and data projects in Agile/Scrum
environments. Solid understanding of SDLC, frontend and backend architecture, API
integrations, and database concepts, enabling effective technical communication with
development teams. Proven track record of managing 3–4 concurrent IT projects,
coordinating cross-functional development and QA teams, and delivering 50+ releases on
schedule. PRINCE2 Agile certified, with hands-on experience in BI, process automation,
and AI-driven initiatives.

EXPERIENCE PROJECT COORDINATOR - BI & IT STRATEGIC TEAM 11/2023 to Current
INFUSE, USA (Remote)
● Led end-to-end delivery across web and data-driven product initiatives, owning the full
SDLC from discovery and requirements definition through development, QA, release,
and post-launch optimization
● Proactively identified requirement gaps, assessed business and technical impact, and

negotiated trade-offs to ensure realistic and value-driven delivery
● Translated complex business logic into structured technical solutions, driving clarity

across frontend, backend, and QA teams to reduce ambiguity and rework
● Defined scope, user stories, and acceptance criteria in collaboration with Product

Owners and engineering teams; maintained Jira boards ensuring full sprint visibility
● Participated in technical discussions with engineering teams, evaluated feasibility of

requirements, and identified technical risks early in the project lifecycle
● Led release preparation and UAT validation, ensuring smooth deployment and

alignment with business objectives
● Built and maintained interactive Power BI dashboards for project KPI tracking and

management reporting
● Contributed to process automation improving team efficiency by streamlining repetitive

workflows

PROJECT COORDINATOR – CAMPAIGN & OPERATIONS 01/2020 to 11/2023
INFUSE, USA (Remote)
 ● Managed end-to-end delivery of 15+ digital campaigns simultaneously using Kanban
methodology
● Acted as liaison between technical teams (developers, data engineers) and business

stakeholders, translating requirements into actionable tasks with defined acceptance
criteria
● Maintained project boards, tracked milestones and deadlines, and produced weekly

status reports with risk flags for senior management
● Led QA and quality control processes across campaign workflows, identifying defects

and coordinating fixes with development team
● Managed CRM data quality improvement initiatives - defined data validation rules,

coordinated data migration tasks, and ensured compliance with data standards
● Facilitated cross-functional team meetings ensuring alignment on scope, schedule, and

delivery

TECHNICAL SUPPORT SPECIALIST 03/2019 to 01/2020
Namecheap Inc. , Phoenix , Arizona (Remote)
● Diagnosed and resolved technical issues across web hosting infrastructure - SSL, server
configurations, and domain management
● Provided technical consultation to clients on product selection, deployment, and

configuration of hosting services
● Maintained internal knowledge base documentation and SOPs for support workflows

● Delivered multi-channel support (live chat, ticketing system), maintaining high SLA

adherence in a fast-paced IT environment

DATA ENTRY & QA SPECIALIST 10/2018 to 01/2019
Intetics , Kharkiv (Ukraine)
● Worked on a geospatial data engineering project for HERE Technologies - coding and
validating digital map data for a global online mapping platform
● Performed data validation and quality assurance checks ensuring accuracy, consistency,

and compliance of geographic datasets
● Updated and maintained location data in the mobile mapping application database,

following strict data standards and specifications
● Coordinated with cross-functional teams (QA, data analysts) to resolve data

inconsistencies and ensure alignment with project requirements

EDUCATION M. Beketov National University of Urban Economy, Kharkiv, Ukraine
Bachelor of Business Administration, 2011 to 2016
UK Framework levels: Bachelor's degree RQF Level 6 / SCQF Level 10 / CQFW Level 6

Warwickshire College Group, Royal Leamington Spa, UK
GCSEs, English
Grade 5

CERTIFICATIONS ● PRINCE2® Project Management Agile Foundation certified

LANGUAGES Ukrainian: First Language
English: C2
Proficient