Богдана

BOHDANA ABOUT ME
BEREZHNYTSKA
My career stands as a cornerstone in my life, where
[open contact info](look above in the "contact info" section) finding mutually sa sfying solu ons, exhibi ng
pa ence, and demonstra ng stress resilience are
[open contact info](look above in the "contact info" section)
paramount. My direct communica on skills are
Limassol, Cyprus, Limassol, Cyprus par cularly vital within the dynamic tourism and hotel
industry. As a diligent and principled professional, I
pride myself on being punctual and open to acquiring
new skills. My approachable nature, coupled with a
keen sense of humor, makes me a valuable team
player. Whether working autonomously in high-
pressure se ngs or collabora vely, I bring an
outgoing and diploma c demeanor, always ready to
engage ac vely and listen intently to navigate and
resolve challenges effec vely.

E D U C AT I O N WORK EXPERIENCE

BACHELOR OF ENGLISH FRONT DESK AGENT
PHILOLOGY | Parklane , a Luxury Collec on Resort and Spa by Marrio Interna onal
Precarpathian Na onal
| Limassol | Apr 2024 - Present
University, Ivano Frankivsk,
Ukraine • Gree ng and checking in guests: welcoming guests as they arrive, verifying
2024 reserva ons, and comple ng check-in procedures.

• Handling guest inquiries: answering ques ons about the hotel’s ameni es,
BACHELOR OF HOSPITALITY
services, and local a rac ons.
AND TOURISM
MANAGEMENT • Processing payments: handling guest payments, including room charges,
University of Presov, Presov, deposits, and incidental fees.
Slovakia
2021 • Assis ng with check-outs: checking guests out, ensuring all charges are
accurate, and processing payments.

• Providing customer service: resolving guest complaints, providing assistance,
and ensuring overall guest sa sfac on.
SKILLS • Maintaining records: upda ng guest profiles, recording special requests, and
managing guest-related documenta on.
Opera PMS • Coordina ng with other departments: communica ng with housekeeping,
maintenance, and other hotel staff to address guest needs.
Fidelio Suit8
• Maintaining lobby appearance: ensuring the front desk area is clean,
Microso office organized, and welcoming for guests.

Ability to work under pressure
RESERVATION AGENT | Royal Apollonia by Louis Hotels | Limassol
Customer service | Apr 2023 - Mar 2024
• Responsible for the mely and accurate handling of high volumes of
Communica on skills reserva on requests through different channels such as telephone, email, and
chat.
Organiza on skills
• Handle all telephone calls politely and efficiently, ascertaining and accurately
mee ng the caller's needs using a client orientated approach.

• Check arrival reports 24 hours prior to arrival.

• Handle all reserva ons through different channels (via email/telephone/
LANGUAGES
website) efficiently.

English • Prepare Pro Forma invoices as requested.

• Handle no-shows and cancella ons efficiently.
Russian
• Indicate special room reserva on types by inpu ng the correct code and rate
Ukrainian into the reserva on system.

• Prepare reports for the housekeeping department.

• Arrange airport transfers.

• Processing with payments and sending confirma on details to customers.
PERSONAL
D E TA I L S
RESERVATION MANAGER | Ganz&Spa | Bukovel | Aug 2022 - Mar 2023
• Manage guest booking through different channels.
Date of birth
24 Feb 2001 • Handle group reserva on.

• Cooperate with travel agencies.
Na onality
• Preparing occupancy and availability reports for the month.
Ukrainian
• Prepare the expected arrival and departure lists for the day.

• Processing payments and preparing invoices.

RECEPTION SUPERVISOR | Ganz&Spa | Bukovel | Nov 2021 - Aug 2022
• Served as a helpful assistant to all office staff including the Accountant,
Property Manager, Maintenance Manager.

• Managed front desk opera ons and customer interac ons.

• Defining and implemen ng front desk objec ves and procedures.

• Training staff and managing the shi schedules.

• Tending to guests' complaints and ques ons and providing excep onal
customer service.

• Maintaining front desk office supplies and equipment.

• Supervising staff and all front desk ac vi es.

RECEPTIONIST | Ganz&Spa | Bukovel | Mar 2021 - Nov 2021
• Greet all guests and assist them with check-in and check-out.

• Respond to all guest ques on and request.

• Answer and forward calls.

• Prepare room status report and check discrepancy with housekeeping.

• Receiving and handle guest's complaints and coordinated with Duty Manager
to resolve issues.

• Maintain posi ve rela ons with other staff and departments.

WAITRESS | YMCA Woodstock | Woodstock | Jun 2019 - Sep 2019
• Serving and cleaning tables.

• Work with children.

• Help in the kitchen.

• Work with suppliers.

• Hall cleaning.