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You can get this candidate's contact information from https://www.work.ua/resumes/17459724/

Work experience

Customer service manager

from 03.2025 to 01.2026 (11 months)
Bullwaves, Remote (Marketing, advertising, and PR)

Company: Bullwaves

My Responsibilities
As a Customer Service Representative with Bullwaves, I am responsible for:

Providing real-time support to traders via live chat, email, and ticket systems

Helping clients with MT5 account opening, login problems, and server connections

Explainably helping traders with trading rules such as drawdown limits, consistency rules, news trading rules, and payout rules

Helping traders with KYC procedures and verifications

Helping traders during the challenge, verification, and funding stages

Escalating trader problems to the relevant department

Helping traders understand and manage risk to reduce rule breaches



My Achievements So Far
Successfully handling trader inquiries with high volumes and maintaining customer satisfaction

Helping traders reduce confusion regarding payout and consistency rules by providing clear and well-structured information

Helping funded traders reduce unnecessary breaches by providing guidance and support

Helping traders resolve issues faster by improving ticket organization and follow-ups

Helping traders build trust by being calm and solution-focused

Maintaining a professional tone despite the pressure of the situation


Skills I’ve Strengthened
Thorough knowledge of the prop firm trading rules

Thorough knowledge of MT5 technical issues

Risk management knowledge

Conflict resolution and de-escalation skills

Simplified financial communication

Education

university

Pharmacy, Kyiv
Higher, from 2015 to 2021 (6 years)

Additional education and certificates

Mass communication

2022,1year

Knowledge and skills

• Creativity
• Communicability
• Understandability
• Conflict resolution
• Emotional intelligence
• Emotional stability
• Time management
• Attentiveness
• Leadership
• Team management
• Teamwork
• Management of CRM

Language proficiencies

English — advanced

Additional information

studying the financial market, learning new financial technologies , reading