Дмитро

DMYTRO NIKOLENKO

BASIC INFORMATION
[open contact info](look above in the "contact info" section), [open contact info](look above in the "contact info" section)
LinkedIn: [open contact info](look above in the "contact info" section)

PROFESSIONAL SKILLS
Business Analysis & Agile: Requirements Engineering (FR, NFR), Agile/Scrum Delivery, Backlog Management
(DoR, DoD), BABOK v3 methodologies.
BA Artifacts & Documentation: BRD, SRS, Vision & Scope, Data Dictionaries, Use Cases, User Stories.
Process Modeling & Prototyping: BPMN, UML, UI Mock-ups, Wireframing (Axure RP, Miro, draw.io).
API, Data & Technical: REST API, SOAP, XML, JSON, Postman, SQL, PostgreSQL, DBeaver, Power BI, VS
Code, Chrome DevTools, HTML, CSS.
Domain Architecture: Aviation Passenger Service Systems (Radixx PSS), GDS Networks, NDC Integrations,
Airport Operations, Commercial Logistics.

PERSONAL SKILLS
Cross-Functional Communication: Translating complex technical concepts into clear business objectives for
diverse stakeholders.
Stakeholder Negotiation & Expectation Management: Facilitating alignment between business needs and IT
capabilities while strictly controlling project scope.
Complex Problem-Solving: Applying root-cause analysis to identify operational bottlenecks and engineer effective
system solutions.
Strategic & Critical Thinking: Evaluating project risks, dependencies, and business value to drive data-informed
decision-making.
User-Centric Empathy: Understanding end-user pain points to design intuitive, adoption-friendly workflows and
interfaces.

COURSES
API Integrations & Web Services (REST, XML, Web APIs) | LinkedIn Learning | 2023
Business Analysis: Requirements Elicitation & Analysis | LinkedIn Learning | 2023
Business Analysis Comprehensive Course | Hillel IT School | 2022
Software Quality Assurance (QA) Fundamentals | Start IT | 2018

LANGUAGES
English: Upper-Intermediate (B2)

EDUCATION
Master of Economics and Tourism Management
Kyiv Slavonic University

This resume is made with CVwizard.com.
 WORK EXPERIENCE
Business Analyst Jan 2025
Self-employed
Bridged commercial aviation expertise with modern software development by executing a complete reverse-engineering
of an Airline Online Booking Engine.

Authored foundational documentation (Vision & Scope, BRD, SRS) and translated core flight search operations into
actionable Agile deliverables (Use Cases, User Stories, Acceptance Criteria).
Engineered visual process models using UML and BPMN to map the end-to-end user journey, UI state machine
transitions, and guide frontend component design.
Developed a detailed Data Dictionary and mapped business rules across the UI and Backend-for-Frontend (BFF)
layers, explicitly defining session management, rate limiting, and error handling.
Designed comprehensive interface mock-ups and validated architectural logic for complex API data exchanges
with airline backend systems (Radixx PSS) and GDS networks.

Business Analyst May 2025 - Oct 2025
Logistics Startup (NDA)
A full-time Business Analyst in a Logistics Startup (CRM functionality) for the North America market.

Project Scope: Led the structuring and documentation of product functionality from the ground up.
Requirements Engineering: Engineered new system features by translating business needs into structured Use
Cases, User Stories, and Acceptance Criteria.
Process & Visual Modelling: Identified and documented critical feature dependencies, leveraging BPMN and UML
to create comprehensive workflow diagrams for both the product and internal departments.
Stakeholder Alignment: Facilitated continuous collaboration across cross-functional teams (stakeholders,
developers, designers) to clear blockers and maintain project momentum.
User Enablement: Authored detailed user manuals and conducted presentations to guarantee seamless
deployment and end-user adoption.

Career Break (Personal Goal Pursuit) Nov 2023 - Dec 2024

October 2019 - October 2023
flydubai | Aeroclub-AMC LLC
Business Analyst (Internal CRM Project):

System Customisation & Logic Mapping: Led the requirements engineering for the customisation of an Enterprise
CRM (1C), successfully translating complex aviation industry rules into scalable system architecture.
Requirements & Prototyping: Authored comprehensive Functional Requirements, engineered Use Cases, and
designed detailed UI mockups to bridge the gap between operational workflows and technical development.
Quality Assurance & UAT: Orchestrated end-to-end User Acceptance Testing (UAT) with end-users, ensuring
seamless system adoption and strict alignment with business needs prior to deployment.

Sales & Reservation Manager (Acting Deputy Area Manager)

Resolved complex operational bottlenecks and directed an 8-person cross-functional team to maintain business
continuity during high-pressure periods.

Regional Manager Airport Services May 2019 - August 2019
Ukraine International Airlines
Cost Optimisation & Vendor Management: Conducted rigorous agreement analysis across ground service
vendors, identifying process inefficiencies to drive operational cost optimisation.
Quality Assurance & Compliance: Enforced strict service quality controls by auditing operations against SLAs,
technical instructions, and aviation technology guidelines.
Data-Driven Process Monitoring: Executed continuous performance analysis of airport services, ensuring ground
operations met strict turnaround time and safety metrics.

This resume is made with CVwizard.com.