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Nika

Customer support representative

Age:
20 years
City of residence:
Odesa
Ready to work:
Odesa, Remote

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📍 Odesa, Ukraine
📞 [open contact info](look above in the "contact info" section)
📧 [open contact info](look above in the "contact info" section)
Telegram: @nikusia20
Viber: available by phone number

Work Experience

Stylist Consultant – Women’s Showroom “Lior”
July 3, 2025 – January 1, 2026

Developed personalized looks for clients, guiding them from consultation to purchase
and increasing the average check through a personalized approach and product
presentation.
Participated in organizing Sample Sales and new collection presentations,
representing the brand at events, including business trips to other cities.

NIKA LIUBKA
Business value: Increased customer loyalty, supported sales growth, and
professionally represented the brand.

Customer-oriented specialist with Hotel Administrator – Ribas Hotels Group
over two years of experience working May 2025 - June 2025
with clients. I remain calm in stressful
situations, effectively resolve conflict Provided full guest service from booking to check-out, worked with property
cases, and easily build connection management systems, coordinated check-ins, and monitored hotel occupancy.
with people. Detail-oriented, quick Quickly responded to guest requests, maintained communication via phone and chat,
learner, and result-driven. resolved non-standard situations, and ensured a positive guest experience.

Business value: Organized stable front desk operations and maintained a high service
Skills standard.

Administrator – GymTonic Sports Club
June 2024 – December 2024
• CRM / 1C systems
• Business communication with
clients Consulted clients regarding memberships and sports nutrition, worked with 1C
• Conflict management system, scheduled training sessions, and coordinated internal club processes.
• Process organization and
coordination
Managed the club’s Instagram page to maintain audience engagement and attract new
clients.
Languages:
• English – B1 Business value: Combined service, organization, and sales to support club growth and
• Ukrainian – Native
• Russian – Native customer loyalty.

Education Additional Courses

International Humanitarian • English Course – “American English School” (Zero–A2
University
Bachelor’s Degree – Psychology level)
(currently studying) • Advanced English Course – “Anti School” (B1 level)
Serhiivka Lyceum (Grades 1–11) – • “Effective Hotel Administrator” course – Ribas Hotels
Graduated in 2023 Group

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