Eugene

EUGENE STUZHNIEV
Junior IT Support / Hotel IT Support / PMS Support Specialist

Location: Norway | Relocation: Available
Email: [open contact info](look above in the "contact info" section)
Phone: [open contact info](look above in the "contact info" section)

PROFILE
Junior IT Support specialist with strong hands-on experience in hotel technologies, Opera PMS, user
access management, and hardware setup. Background in hospitality operations with real-world
troubleshooting experience. Motivated to grow in international IT environments.

CORE IT SKILLS
• Opera PMS 5.0 (users, roles, billing, reports)
• Onity key systems (basic diagnostics)
• Windows installation & configuration
• Printers, drivers, and peripheral setup
• SSD & BIOS battery replacement
• Basic networking & Wi-Fi troubleshooting
• MS Office, Windows OS
• Password and access security basics

PROFESSIONAL EXPERIENCE
Ramada Encore Kyiv by Wyndham – Deputy Head of Front Office Department (2020 – Present)
– Daily work with Opera PMS and reservations systems
– Basic IT support for front office operations
– User access and permission management
– First contact for system incidents
– Training staff in PMS and internal systems

Kyiv College of Communication – IT Lab Assistant (2019 – 2020)
– Windows OS installation and maintenance
– Printer, monitor and peripheral setup
– Driver installation and updates
– Basic IT support for staff and students

EDUCATION
• Bachelor’s Degree in Computer Engineering – Ukraine
• College Degree in Information Technology (with Honors) – Ukraine
• Second College Diploma in Information Technology – Ukraine

LANGUAGES
• Ukrainian — Native
• Russian — Native
• English — A2 (actively improving)
• Norwegian — A1 (currently studying)