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Work experience

Information Systems Analyst/Administrator

from 03.2023 to 08.2025 (2 years 6 months)
EUAM UKRAINE, Kyiv (Non-profit and charitable organizations)

Developed and maintained user guides for Power Platform solutions. Played a pivotal role in developing SharePoint-based applications and providing support to mission members. My responsibilities included preparing product change requests and administering SharePoint sites. Prepared RDL statistical reports on the activities of mission departments. Also conducted internal testing of solutions and collaborated with an external team to enhance the domestic intranet system.
Tools and technologies: ServicePRO, Visio, PowerShell / Windows PowerShell, Report Builder, Enterprise Architect, Microsoft TFS; Microsoft SharePoint (On-Premises and Online) and Dataverse as backend; ASP.NET and Microsoft Power Platform as frontend.

Computer Systems Analyst

from 01.2020 to 10.2022 (2 years 10 months)
REGIONAL GAS COMPANY, Kyiv (Transportation and logistics)

Prepared user stories, acceptance criteria, and product change requests to enhance system functionality. Designed message structures for data exchange between corporate information systems, optimizing backend data models. Developed software requirements specifications for billing system components in an agile environment. Migrated a legacy system to a web platform using a PHP SPA framework.
Tools and technologies: Redmine, Microsoft Office, Enterprise Architect, Visual Studio, Microsoft SQL Server (as backend), Embarcadero Delphi (as frontend), RabbitMQ, ApexSQL Doc, MySQL, Postman, Git, Subversion, PhpStorm, Docker, Microsoft WSL, Symfony.

Technical Writer

from 11.2017 to 12.2019 (2 years 2 months)
NAKIVO, Kyiv (IT)

Developed and updated user documentation for a data protection system, enhancing user satisfaction through comprehensive and user-friendly guides. Maintained internal API documentation, improving clarity and usability for development teams, reducing onboarding time. Identified product use cases with CRM system, developing best practices and improving system efficiency, increasing operational efficiency.
Tools and technologies: Microsoft Office, Microsoft Visio, Atlassian Jira, Atlassian Confluence, GIMP, Figma, VMware vSphere, Microsoft Hyper-V, Amazon EC2, Microsoft Azure, Postman, Google Protocol Buffers, IntelliJ IDEA, Javadoc, Doxygen, Zoho Desk, Ubuntu.

Computer Systems Analyst

from 09.2016 to 11.2017 (1 year 3 months)
SITRONICS, Kyiv (Telecommunications and networking)

Contributed significantly to the development of billing systems and service catalogs for a telecommunications operator, focusing on software requirements and user stories. Created detailed use cases and acceptance criteria to guide the development process. Engaged in product change requests to adapt to evolving business needs. Leveraged tools like Enterprise Architect and TFS to enhance project efficiency.
Tools and technologies: Microsoft Office, Enterprise Architect, Visual Studio, FORIS BSS/OSS (as backend), .NET (as frontend), Microsoft SharePoint, TFS.

Computer Systems Analyst

from 06.2013 to 05.2016 (3 years)
TMSOFT, Kyiv (Transportation and logistics)

Elicited requirements for software products focused on automating rail cargo transportation, ensuring stakeholder needs were met. Developed comprehensive software requirements specifications and prepared analytical models to enhance project clarity. Prototyped user interfaces to improve user experience and issued product change requests to facilitate ongoing improvements.
Tools and technologies: Microsoft Office, Visio, Enterprise Architect, Microsoft Visual Studio, Blend for Visual Studio, Subversion; Bugzilla, Oracle Database (as backend), .NET (as frontend), Oracle SQL Developer, Composite C1.

Technical Writer / Translation Project Coordinator

from 02.2012 to 02.2013 (1 year)
AUDITDATA, Kyiv (IT)

Planned and managed the documentation process for audiology products, coordinating translations into multiple languages, enhancing global accessibility. Demonstrated product functionality to customers at regular scrum meetings, negotiating required features, and ensuring alignment with customer needs, improving user satisfaction. Created and updated user manuals, providing comprehensive technical support to distributors, reducing onboarding time.
Tools and technologies: TeamViewer, VMware, Zeta Resource Editor, Microsoft Office, ABBY Lingvo, Adobe Photoshop, Adobe Illustrator, Microsoft SharePoint, Microsoft Visual SourceSafe, Subversion; Microsoft Team Foundation Server, HTML, CSS, JavaScript, MadCap Flare, MadCap Lingo, MadCap Contributor, Microsoft SQL Server 2008 Express.

Technical Writer / Quality Engineer / Business Analyst

from 03.2002 to 01.2012 (9 years 11 months)
Miratech, Kyiv (IT)

Elicited requirements for a recruitment automation system, prototyped user interface, and prepared software requirements specification. Maintained and customized corporate quality management system for clients, improving compliance and operational standards. Developed and executed test cases, authored statutory documents, and contributed to the software development process, ensuring high-quality deliverables.
Tools and technologies: Microsoft Office with FrontPage and Publisher, Lotus Notes, OpenOffice.org, ForeFront ForeHelp, Adobe Acrobat, Microsoft Help WorkShop, eHelp RoboHELP, Camtasia Studio; Adobe Photoshop, Adobe Illustrator, Adobe FrameMaker, GIMP, Visio, Enterprise Architect; Java, Microsoft SharePoint, Microsoft Visual SourceSafe, SVN; Microsoft SQL Server, Microsoft IIS; Rational ClearQuest, JIRA, Genesys Framework.

Technical Editor

from 07.2000 to 11.2001 (1 year 5 months)
KEROS-KYIV, Kyiv (IT)

Authored and reviewed articles on technical accuracy and integrity for a computer encyclopedia, enhancing documentation accuracy. Supervised the development of a help system for proprietary software, improving team collaboration and efficiency. Integrated Microsoft editing and version control products, streamlining document templates and reducing errors.

System Administrator

from 03.2000 to 06.2000 (4 months)
FAVOURITE-S, Kyiv (Beauty, fitness, sports)

Deployed and configured company's local area network, enhancing network efficiency and reliability. Set up primary domain controller, improving system functionality and security, reducing downtime. Assisted employees in deploying third-party applications for working-time accounting and graphical key-cards printing, increasing operational efficiency. Initiated company's website, boosting online presence and increasing website traffic.

Software Engineer

from 08.1997 to 03.2000 (2 years 8 months)
BARKO, Kyiv (IT)

Developed stand-alone modules with Microsoft Visual Basic and PowWow Basic, enhancing system functionality and reliability. Administered corporate users and customers remotely on a Linux server, improving operational efficiency and reducing downtime. Authored and edited help systems and user manuals, increasing user satisfaction and reducing onboarding time.

Research Engineer

from 02.1990 to 08.1997 (7 years 7 months)
Institute of Semiconductor Physics, NAS of Ukraine, Kyiv (Education and science)

Researched electronic and optical properties of semiconductor materials using proprietary computer programs (on Borland Turbo Pascal) and third-party software packages. Participated in the preparation of cost estimates for research projects. Served as a teacher of programming in Fortran on IBM PC computers for a group of students.
Total number of publications – 11, including 3 in international periodicals.

Education

National Technical University of Ukraine KPI

Electronics, Kiev
Higher, from 1978 to 1984 (6 years)

Knowledge and skills

• JDBC
• JSP
• Servlets
• Apache Struts
• MadCap Lingo
• Blend for Visual Studio
• Microsoft Visio
• Office 365
• Knowledge of OOP principles
• Object-oriented design
• Adobe Photoshop
• Bugzilla
• UML
• Rational Unified Process
• Camtasia Studio
• Enterprise Architect
• GIMP
• Microsoft Visual Studio
• MadCap Flare
• Oracle SQL Developer
• Subversion
• Atlassian Jira
• Scrum
• Waterfall
• Microsoft SharePoint
• Technical support for users
• Microsoft Report Builder
• PowerShell
• Microsoft Power Platform
• Azure DevOps
• Requirements analysis
• Requirements management
• Technical writing
• PHP
• GitLab
• Figma
• Redmine
• RabbitMQ
• Postman
• Microsoft WSL
• LibreOffice
• Debian GNU/Linux
• MacOS
• Microsoft Azure
• Microsoft SQL Server
• Software Testing
• MySQL/PostgreSQL
• Google Protocol Buffers
• Doxygen
• ApexSQL Doc

Language proficiencies

• English — above average
• German — beginner
• French — beginner

Additional information

KEY SKILLS
Documentation authoring: extended experience in authoring software help systems, preparing software deployment, administration and user guides. Advanced user of MadCap Flare/Lingo/Contributor. Coordination of documentation translation.

Software experience: product localization; software development with Java and C#; graphic tools; software testing; DBMS, Web, and application server’s configuration. Microsoft Windows family of operating systems; capable of working under Linux and Mac OS X.

Teamwork experience: Microsoft Team Foundation Server, Microsoft SharePoint Portal Server, Microsoft Visual SourceSafe, Subversion, and CVS. Work experience in developing collaboration environment and document management procedures. Skilled in Rational Suite Enterprise and Lotus Notes packages.

Quality assurance: basic experience in verification and validation activities. Work experience in developing and running test cases and preparing test reports. Acquainted with software issue tracking systems (Rational ClearQuest, Atlassian JIRA, Microsoft Test Manager). Participated in preparing quality assurance statutory documents and maintaining Quality Management System in a CMMi company.

Business analysis: experience in preparing software requirements specifications and prototyping user interface. Knowledge of RUP, UML and OOP/OOD. Acquainted with Enterprise Architect.

Subject areas: barcode processing, help desk, banking, telecommunication, computer network security, consumer electronics, software engineering, recruiting, tutoring, workforce management, public sector, and health care.