Людмила

LIUDMYLA(MILA)
KHARCHENKO
People & Structure, Operations & Retail Lead,
Multi-Unit Business Performance

Phone/ WhatsApp:[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section)
Telegram: @Mila5424 LinkedIn

PROFILE
10+ years in international retail (Adidas), extensive background from Sales Associate to Regional
Operations Manager. The last 3 years i managed a region of 13 stores and 150+ employees with full P&L
ownership, driving performance improvement, developing middle managers, and implementing
people-focused business strategies. Monitored and analyzed HR metrics (turnover, engagement,
performance indicators) and implemented improvement actions based on insights. Recruiting,
Onboarding, Development, 1:1, Performance Review, Assesments. Experience in developing motivation
schemes, grading for Stores and Managers. Strong focus on performance, structure and sustainable
team development. Drove systematic KPI growth in region through BI and advanced retail analytics,
workforce optimization and strategic planning.
Led regional transformation projects, store openings and crisis-response operations during wartime.
WORK EXPERIENCE
Adidas District Operation Manager | 13 stores across Kyiv region, managed 30%
2023 - 2026 SoB Ukraine
Led regional performance management, using BI and advanced retail analytics,
ensuring systematic KPI growth, owned regional BP and full P&L, driving OPEX
Managed 13 direct reports (Store Managers & District Trainer) and full regional
workforce of 150+ employees
Led HRBP projects with country-level influence (more than 5 successful
projects) aimed at improving HR processes and service quality.
Change management: Partner with assigned business leaders to manage
functional org change initiatives and develop change management plans
Developed and implemented HR action plans aligned with business priorities
(workforce planning, talent development, succession support)
Experience in developing motivation schemes, grading stores and managers
Built sustainable leadership pipeline through succession planning and HR
analytics; developed 50+ management positions - SM and Multi-Store Manager
Optimized store staffing structures and workforce planning to improve labor
efficiency and cost-to-sales ratio
Structured onboarding and adaptation process for alll new managers position
Strengthened cross-functional alignment with all office departments to ensure
execution consistency and quick decisions
Management and successful implementation of the Marketing calendar and
global promo launches, direct influence on local promo
Succes led 3 store openings, 2 reconstructions and 1 closure, managing
Adidas structural adjustments within the region
2022 - 2023 Multi-Store Manager | 7 Stores, 15% SoB Ukraine
Managed full store KPIs, BP & P&L , 7 direct SM and 80+ employees
Stabilized underperforming cluster (Audir, LM check-lists, PDD)
Cooperation with the Kasta marketplace
Structured onboarding and adaptation process for new Store Managers
Participating in projects to develop culture, leadership, and engagement.
Improving team effectiveness through regular meetings, analysis of dynamics,
and facilitation of change (PS, 1:1, weekly meet, monthly huddles, Summits)
Facilitating team meetings, workshops, and feedback sessions
Delivered business stability during wartime disruption
Led 1 store openings
Adidas Store Manager | 4 location
2014 - 2022 Led daily operations of the key location in Kyiv (Ranked the store from 6th
place to TOP-1 in 9 months)
Managed a store in the fashion segment (Stella McCartney, Porsche Design, Y-
3 collections), maintained a strong base of loyal premium segment customers
(approximately 55%). Contributed to long-term growth and customer satisf.
Delivered sales targets, KPIs and profitability objectives
Recruited, onboarded and developed full store teams
Improved customer experience and service standards
Maintained global brand service standards and customer experience
benchmarks
Participated projects that had a significant impact on the country

SKILLS
Bussines & Operation Leadership & Organization

BI & Retail Performance Analytics Team Building & Coaching
Retail Strategy & Operations Talent Management
KPI & OPEX Management Change Management
Project Management Crisis Management
Business Planning & Analytical Leadership Pipeline & Succession
mindset HR Analytics
Retail Productivity Metrics Time Management
Cross-Functional Coordination

EDUCATION
Zhytomyr Ivan Specialization - History and Ukrainian
Franko State Language and Literature
University
Bachelor's and Master's Degrees
2006-2011

CERTIFICATES &
COURSES
Affiliate marketing

HR Manager
Project Manager
TECH
STACK
Pover BI, Microstrategy
BAF, 1C
Outlook, ClickUp, Microsoft Teams, Zoom
Microsoft Office, Google sheets

LANGUAGE
Ukrainian
Russian
English B1-B2

REFERENCE
Will be available upon requests