Каріна

Karina Tkachenko PROFESSIONAL EXPERIENCE

Namecheap (USA), Zone3000 (Ukraine)
Customer Support Representative
07/2022 – Present | Lviv, Ukraine (Remote)
Functional responsibilities:
Providing technical support to customers worldwide
•

online, consulting services, assistance in the installation
and configuration of the company’s products and services;
06/10/2003 Performing Team Leader’s duties (collection and
•

processing of analytical data, large amounts of
[open contact info](look above in the "contact info" section) information, teamwork).
[open contact info](look above in the "contact info" section)
Self-employment
Ivano-Frankivsk, Ukraine (EET, UTC+2)
English tutor (online/offline)
LinkedIn
03/2021 – 02/2022 | Ivano-Frankivsk
Telegram
Conducting individual English lessons for children aged 6 to
12.

SKILLS
LANGUAGES
Tools:
Jira, Confluence, Jellyfish, Google Workspace, LiveChat, G-
Ukrainian
Suite Admin Console, OX App Suite (Open-Xchange), WHOIS Native
Lookup, MXToolbox, Dig (DNS lookup tool).
English
Technical: Advanced (C1)
DNS (MX, SPF, DKIM, DMARC records) , Email protocols (IMAP,
POP3, SMTP), Troubleshooting (Mail clients setup), German
Information Security basics, Payment processing, Order Intermediate (B1)
management.

Soft Skills: CERTIFICATES
Written Communication, Conflict Resolution, Time
Management, Empathy, Problem-solving, Active Listening,
Public Speaking and Presentations Pro⁠
Stress Management, Multi-tasking, Solution Selling,
Technical Writing (Knowledge Base).
Cross-Cultural Communication⁠

Solid Foundations in Intercultural Communication
EDUCATION

Master's Degree of of Germanic languages and
literatures (including translation), primary-
English, second- German
Vasyl Stefanyk Carpathian National University
2024 – 2025 | Ivano-Frankivsk, Ukraine

Bachelor's Degree of Germanic languages and
literatures (including translation), primary-
English, second- German
Vasyl Stefanyk Precarpathian National University
2020 – 2024 | Ivano-Frankivsk, Ukraine