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You can get this candidate's contact information from https://www.work.ua/resumes/17524080/

Work experience

CEO

from 07.2024 to 12.2025 (1 year 6 months)
Tadweel for Digital & Media Services, Дистанційно (Маркетинг, реклама, PR)

Led business operations, strategic planning, and executive administration.
Managed stakeholder communication, public relations, and team coordination.
Prepared executive reports, tracked KPIs, and supported decision-making.

Social media manager

from 01.2022 to 11.2024 (2 years 11 months)
AL Rahila Oil Services, Дистанційно (Автобізнес та автосервіс)

Led the company’s digital media strategy and brand presence across social channels.
Owned content planning, creation, and publishing with a consistent editorial calendar.
Expanded audience from 55K to 190K through data-driven optimization and community management.
Monitored analytics, produced performance dashboards, and optimized campaigns to strengthen engagement and brand development

Customer service manager

from 04.2020 to 08.2023 (3 years 5 months)
Christian Lay Spain, Дистанційно (Легка промисловість)

I worked at Cristian Lay as a Customer Service Representative, managing inquiries, processing orders, and ensuring a smooth customer journey. I was later promoted to Arabic Social Media Manager, where I handled content and direct communication with clients.

While maintaining the company’s core B2B model, I introduced an additional B2C approach to connect directly with customers and strengthen brand trust. I led this initiative independently, contributing to a sales increase of over 75% through improved customer engagement and loyalty.

Marketing manager

from 08.2017 to 02.2023 (5 years 7 months)
Azara Media, Дистанційно (Маркетинг, реклама, PR)

Developed campaign strategies to enhance brand image.
Built strong relationships with media to boost market presence.
Organized events and exhibitions to strengthen partnerships and increase brand awareness.
Analyzed campaign performance to ensure objectives were met.
Collaborated with teams to create effective content.

Education

Tripoli University

Business Administration, Київ
Higher, from 2017 to 2022 (5 years)

Additional education and certificates

Microsoft Office

2017

-Google Workspace

2018

Report Writing & Administrative Correspondence

2021

Professional Etiquette

2021

Teamwork Skills

2022

Meeting Management

2022

Project Management

2024

Secretarial & Office Management Skills

2023

Basic First Aid–

2024

ISO 9001-2015 Documentation

2024

Knowledge and skills

• Уміння працювати в режимі багатозадачності
• Доброзичливість
• Чесність
• Здатність до навчання
• Комунікабельність
• Прийом вхідних дзвінків
• Здійснення вихідних дзвінків
• Ведення CRM
• MS Excel
• Робота із запереченнями
• Обробка гарячих заявок
• Висока працездатність
• Microsoft 365
• PC User

Language proficiencies

• English — above average
• Arabic — fluent

References

Akram aharef

Akram aharef

Product owner, Tadweel for Digital & Media Services

Additional information

Experienced in sales and marketing, passionate about communication and customer support. Organized, proactive, and committed to self-learning and continuous skill development. Looking to join teams where I can contribute my skills, fuel my passion, and expand my practical expertise.