Andrian

Contact information:
Reselvelor Strada
Chiajna, Bucharest ANDRIAN HERMAN
[open contact info](look above in the "contact info" section) CUSTOMER SUPPORT REPRESENTATIVE

[open contact info](look above in the "contact info" section)

H WORK SUMMARY
About Me
Hardworking, flexible, punctual Self Employed - 2 years
professional who thrives Customer Service Representative - 8 years
in team environment.
Committed to providing exceptional
H
service and creating positive
WORK EXPERIENCE
experiences for every customer.
Self Employed
2024 - till now
Engage in trading forex and crypto currencies
Invest in different crypto tokens
Participate in airdrop promotions
SOFT SKILLS Customer Service Representative
Pharmbills | 2020 - 2024
Empathy Processed medical insurance billing on a regular basis
Active listening Answered customer calls (450 clients in total)
Customer Support Coordinated with medical insurance providers via
Conflict resolution outbound calls
Outbound & Inbound Dialers Medical Biller
Problem Solving Lincoln Reference Laboratory | 2019 - 2020
Adaptability Billed medical insurances in compliance with HIPAA rules
Multitasking Utilized ICD 10 coding for accurate documentation
Verified insurance coverage, managed claims prosessing

Customer Service Representative
HARD SKILLS ACCU Reference Medical Lab | 2015 - 2019
Entered source data into the system software
Billed medical insurances as to HIPAA compliance rules
Managed over 30 customer calls daily
Trello
Outlook
H
Case documentation EDUCATION
Customer relations management
Omnichannel support Bachelor’s Degree in English and German languages
Order Processing Chernivtsi National University | 1999 - 2004
Issues resolution
Google Calendar
LANGUAGES
English - C1 (Advanced)
Ukrainian, Russian - native
Romanian - beginner
Have official permit to work and reside in Romania