Contact information

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Work experience

COO

from 10.2024 to now (1 year 6 months)
NDA, Дистанційно (Роздрібна торгівля)

• Stabilized the business and accelerated revenue growth (+40% MoM for 3
months, followed by +15% MoM)
• Reduced fixed costs by 15% and improved cost structure efficiency
• Rebuilt the finance function and P&L framework, implemented weekly/daily
financial control cadence
• Restored sustainable profitability after structural transformation
• Restructured project organization, implemented KPI system and regular
management reporting
• Managed cross-functional structure (100+ employees, 12 departments, 5
direct reports)

COO

from 06.2022 to 10.2024 (2 years 5 months)
Skyora, Дистанційно (Роздрібна торгівля)

Scaled a DTC/COD e-commerce project from a single local market to
operations across 5 countries and built a profitable sales infrastructure based
on an outsourced call center.
• Achieved 60% gross margin with marketing spend up to 25% of revenue
• Improved approval rate by 15% and increased average order value by 30%
• Launched 4 new markets (Kazakhstan, Uzbekistan, Kyrgyzstan, Georgia),
generating 70% of total revenue
• Built financial model, KPI system, and BI reporting to control profitability
• Managed operational structure (up to 15 in-house employees + outsourced
teams)

Call Center (SkyCall)
• Scaled team from 0 to 50+ employees within 10 months
• Reached break-even within 3 months; achieved 35% EBITDA within 6 months
• Increased approval rate from 68% to 75%; buyout rate from 75% to 80%
• Managed 22 B2B clients across 4 markets
• Structured and transferred the operating model after business sale

Head of operations

from 03.2020 to 09.2023 (3 years 7 months)
EasyBike, Київ (Роздрібна торгівля)

• 30% annual revenue growth
• 45% gross margin; net profitability up to 20%
• Product portfolio of up to 3,000 SKUs
• Implemented P&L, balance sheet, and financial model
• Introduced CRM and operational automation

Education

NAU

Бакалавр, системний інженер, Київ
Higher, from 2015 to 2020 (5 years)

Additional education and certificates

CEO

2025, 6 місяців
Certificate

Financial management

2023, 2 місяці
Certificate

Negotiator

2025, 6 місяців
Certificate

Knowledge and skills

• Управлінські навички
• Google Sheets
• Управління відділом продажу
• Ведення управлінського обліку
• Фінансове планування
• Інтернет-маркетинг
• Ризик-менеджмент
• Операційний менеджмент
• PnL calculation
• Стратегічне планування
• Планування бюджету
• Управління командою
• Ведення переговорів

Language proficiencies

• English — advanced
• French — above average
• Bulgarian — beginner
• Ukrainian — fluent