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Customer support representative
Considering positions:
Customer support representative, Спеціаліст по роботі з клієнтами
City of residence:
Lviv
Ready to work:
Remote
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Krystyna
Customer Support Representative
[open contact info ](look above in the "contact info" section)
PROFESSIONAL SUMMARY
Customer Support Representative with experience supporting international clients in English via chat,
email, and internal systems. Currently working with a U.S.-based office, handling customer inquiries,
managing requests, and ensuring timely issue resolution. Comfortable working independently during
night shifts, multitasking across multiple conversations, and following clear support processes. Detail-
oriented, reliable, and focused on delivering a high-quality customer experience in a remote
environment.
WORK EXPERIENCE:
Patient Care Coordinator
GoodHealth Psychiatric Services — Remote | Jul 2025 – Present
Manage patient requests including appointment scheduling, rescheduling, and cancellations.
Address medication-related issues, documentation requests, and other service needs.
Use facility systems and ticketing tools to log, track, and follow up on all requests until resolution.
Maintain a calm, professional demeanor while assisting patients in sensitive or stressful situations.
Academic Writer
Freelance — Remote | Apr 2024 – May 2025
Researched, structured, and delivered original academic content for international clients, primarily in
the US and UK.
Translated complex information into clear, concise, and well-organized papers that met strict
guidelines.
Managed multiple projects simultaneously while meeting deadlines without sacrificing quality.
Utilized Google Scholar, Microsoft Word, and other research tools to ensure accuracy and originality.
CORE COMPETENCIES:
Customer support via chat, email, and callbacks
Clear and professional communication in English (C1)
Handling customer inquiries and issue resolution
Working with internal systems, databases, and CRM-like tools
Following documented processes and support guidelines
Accurate data entry and customer information management
Empathy, patience, and client-focused problem solving
Strong attention to detail and organization
Ability to learn new products and technical concepts quickly
Reliable remote work and self-management
Customer Support Representative
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PROFESSIONAL SUMMARY
Customer Support Representative with experience supporting international clients in English via chat,
email, and internal systems. Currently working with a U.S.-based office, handling customer inquiries,
managing requests, and ensuring timely issue resolution. Comfortable working independently during
night shifts, multitasking across multiple conversations, and following clear support processes. Detail-
oriented, reliable, and focused on delivering a high-quality customer experience in a remote
environment.
WORK EXPERIENCE:
Patient Care Coordinator
GoodHealth Psychiatric Services — Remote | Jul 2025 – Present
Manage patient requests including appointment scheduling, rescheduling, and cancellations.
Address medication-related issues, documentation requests, and other service needs.
Use facility systems and ticketing tools to log, track, and follow up on all requests until resolution.
Maintain a calm, professional demeanor while assisting patients in sensitive or stressful situations.
Academic Writer
Freelance — Remote | Apr 2024 – May 2025
Researched, structured, and delivered original academic content for international clients, primarily in
the US and UK.
Translated complex information into clear, concise, and well-organized papers that met strict
guidelines.
Managed multiple projects simultaneously while meeting deadlines without sacrificing quality.
Utilized Google Scholar, Microsoft Word, and other research tools to ensure accuracy and originality.
CORE COMPETENCIES:
Customer support via chat, email, and callbacks
Clear and professional communication in English (C1)
Handling customer inquiries and issue resolution
Working with internal systems, databases, and CRM-like tools
Following documented processes and support guidelines
Accurate data entry and customer information management
Empathy, patience, and client-focused problem solving
Strong attention to detail and organization
Ability to learn new products and technical concepts quickly
Reliable remote work and self-management
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The candidate's resume is posted at https://www.work.ua/resumes/17541702/