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Work experience

Credit controller

from 01.2023 to 12.2025 (3 years)
"Schneider Electric Ukraine" LLC, Київ (Енергетика)

- Accounts receivables control(SAP FI module)
- Credit control responsibilities

Contract Administrator

from 09.2018 to 12.2025 (7 years 4 months)
"Schneider Electric Ukraine" LLC, Київ (Енергетика)

- Creation and editing orders
- Generation and full support of the project in the SAP PS module
- Creation of reports on the availability of goods in stock, informing responsible colleagues (PM)
- Transfer of the equipment between warehouses (creating STO, Delivery, Shipment for moving). Control of the amount of equipment in the project warehouse
- Provide information for FinReview. Project analysis
- Creation of purchase orders for goods (services) in SRM system, Coupa, SAP

Master Data Analyst

from 05.2016 to 09.2018 (2 years 5 months)
"Schneider Electric Ukraine" LLC, Київ (Енергетика)

- Work with a commercial database, SAP MM module, materials data creation, adjusting information
- Master data management - checking data for correctness, absence of duplicate, incomplete, inconsistent data in various areas of the organization
- Preparation of data for the tariff campaign, participation in the implementation of the new commercial policy
- Monthly reference recosting
- Development and implementation of new processes to improve the efficiency of work, testing and optimization of business processes, changing settings in the system
- Active interaction with representatives of business units of the company, providing information on the requests of managers, business function leaders, commercial representatives
- Preparation of reports for the internal customer, creation of documentation
- Training new employees
Achievements:
- Increase in the quality of data by 94% (December 2017 / July 2018).
- Participation in projects for the establishment of Listing Group, Direct delivery from the supplier to the customer, Adaptations of measuring instruments

Team Leader for Ukrainian group

from 07.2013 to 06.2015 (2 years)
JSC "Schneider Electric", Дистанційно (Енергетика)

- Supervise Customer Care Agents, Communicate and motivate them
- Conduct appropriate frequency of performance monitoring discussions and individual coaching sessions per agent
- Control workload, communication and implementation of operational changes
- Identify new business opportunities, define and quote product and equipment from customer's requests, coordinate with relevant Sales or Marketing contact for special prices
- Communicate to relevant Sales people
- Detect all opportunities to serve the customer while addressing customer support requests and perform outbound sales activities
Achievements:
- Building a team from scratch
- Formalization and creation of a library of business procedures
- Increase the level of customer satisfaction by 20 points and the agent competence level by 17 points for the period of work based on the data of the customer satisfaction survey

SAP key user(SAP SD module), administrator for e-commerce tool My SE

from 09.2012 to 07.2013 (11 months)
"Schneider Electric Ukraine" LLC, Київ (Енергетика)

SAP key user(SAP SD module), administrator for e-commerce tool My SE

Customer Care Center specialist

from 05.2008 to 09.2012 (4 years 5 months)
"Schneider Electric Ukraine" LLC, Київ (Енергетика)

Customer Care Center specialist

Line accounting specialist

from 05.2006 to 05.2008 (2 years)
LLC "Golden Telecom", Київ (Телекомунікації, зв'язок)

Line accounting specialist

Call Center Customer Service operator

from 07.2004 to 06.2006 (2 years)
JSC "Kyivstar GSM", Київ (Телекомунікації, зв'язок)

Call Center Customer Service operator

Education

National Technical University of Ukraine "Kiev Polytechnic Institute"

Institute of Energy Saving and Energy Management (IEE), Energy Management, Київ
Higher, from 2000 to 2006 (6 years)

Additional education and certificates

Data Analysis, IT School "GoIT"

2023, 9 місяців

MICROSOFT EXCEL 2007-2021/365, PROFESSIONAL LEVEL 1, Навчальний Центр Інновацій

2024, 1 місяць

Knowledge and skills

• SAP ERP
• SAP SRM
• Google Sheets
• A/B testing
• Користувач Salesforce
• Coupa
• Looker Studio
• Google Analytics
• BigQuery
• Tableau
• Amplitude
• SQL
• MS Power BI
• Python
• MS Excel

Language proficiencies

• English — average
• Ukrainian — fluent

Additional information

I am an experienced SAP specialist with hands-on expertise in SAP SD, MM, PS, and FI modules. My background includes creating and maintaining master data, supporting operational and project processes, optimizing SAP workflows, and ensuring consistency and accuracy of system data. I have worked closely with cross-functional teams, implemented new procedures, tested and adjusted SAP settings, and supported business units with clear reporting and reliable system information. I’m motivated to grow further in SAP process optimization, system configuration, and data analysis to strengthen overall business efficiency.