Інна

Resume
Customer Support Representative

Personal details

Name Inna Beiier

Email address [open contact info](look above in the "contact info" section)

Phone number [open contact info](look above in the "contact info" section)

Date of birth June 26, 1999

Website t.me/ibeyyer

Profile

Customer Support Representative with experience in online communication with clients. Worked with chats,
consultations and client support in educational and commercial projects. Comfortable combining written communication
and calls. Customer-oriented, well-organized and experienced in remote work.

Employment

Jul 2021 - Aug 2025 Chat Manager
English-language written communication with clients (online chat and email)
Customer retention
Handling individual client requests
Independent organization of workflow

Jun 2020 - Nov 2021 Online Store Manager
Be Smile
Processing and managing online orders
Communication with clients via chat and phone
Preparing and sending orders by post

Sep 2020 - Mar 2020 Sales Manager — English Courses
JustSchool
Consulting clients about English language courses via phone
Handling customer inquiries and scheduling trial online English lessons

Oct 2018 - Feb 2019 Call Center Operator
Global Bilgi
Handling inbound calls
Working with scripts
Resolving customer requests
Handling customer objections
Education

2017 High School Diploma

Languages

English B2

Ukrainian Fluent

Skills

Client support and customer care

Chat and call communication

Client consulting and assistance

Organization and time management

Responsibility

Sales skills

Analytical thinking

Stress resistance

Attentiveness