Valerii

VALERII SOROKA
CUSTOMER SUPPORT SPECIALIST | IGAMING & CRYPTO

CONTACTS
Phone [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section) DATE OF BIRTH: DECEMBER 22, 2001
Location: Kyiv, Ukraine
Telegram: @RJCKSN

Customer Support Representative with experience in the iGaming industry.
Focused on quality customer service, quick resolution of user issues, and supporting a positive product
experience. I am responsible, stress-resistant, and able to work in a dynamic environment.

My priority is remote or hybrid work. I am ready for night shifts and working in an international environment.

WORK EXPERIENCE
Advertising Manager (subscription content platform)
Period of employment: 3 years
Promotion customer accounts on the platform
Analyzing the effectiveness of advertising campaigns
Using various promotion channels
Optimizing marketing strategies
Communicating with customers
Increasing audience engagement

Customer Support Specialist (iGaming)
Period of employment: 1,5 years
Processing user requests regarding the product
Advising customers on how to use the platform
Working with the request processing system(Selfdesk)
Interacting with technical support and other departments
Assisting in resolving complex and non-standard cases
Maintaining a high level of customer service
Working in dynamic environment

Assistant Manager(Construction and Real Estate)
Period of employment: 1 year
Providing comprehensive support to the Manager in work and personal matters that required a high level of trust,
responsibility, and efficiency
Organizing work processes; purchasing and supplying materials, coordinating employees and logistics; taking
measurements for design projects
Maintaining documentation and accounting for the company's income and expenses
VALERII SOROKA
CUSTOMER SUPPORT SPECIALIST | IGAMING & CRYPTO

CONTACTS
Phone [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section) DATE OF BIRTH: DECEMBER 22, 2001
Location: Kyiv, Ukraine
Telegram: @RJCKSN

EDUCATION
Complete secondary education — Kyiv Gymnasium of Oriental Languages No. 1
Master of Law — Vadym Hetman Kyiv National Economic University Law Institute
Bachelor of Law — Vadym Hetman Kyiv National Economic University Law Institute

SKILLS
CRM and ticketing systems
Handling customer inquiries(chat, email)
Experience in the iGaming industry
Basic understanding of cryptocurrency payments and blockchain transactions
Understanding of the transaction confirmation process, how crypto wa lets work, and payment logic
Assisting users with deposits, withdrawals, and tracking transaction status
Resolving conflicts
Organizing work processes
Basic marketing skills
Maintaining reports and spreadsheets

PERSONAL QUALITIES AND LANGUAGE SKILLS
Stress resistance
Responsibility
Multitasking
Teamwork
Ukrainian - native language
English - level B1