Contact information

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Work experience

Customer support representative

from 05.2024 to 04.2025 (1 year)
Dspro, Remote (Public and business services)

- Provided timely and courteous responses to customer inquiries and concerns through various channels, including phone, email, and chat.
- Demonstrated a solutions-oriented approach, going above and beyond to resolve customer concerns efficiently while maintaining empathy and professionalism in all interactions.
- Accurately documented all customer interactions, feedback, and resolutions in the system, ensuring data consistency for seamless follow-ups and analysis.

Education

Bogomolets national medical university

Medicine, Kyiv
Higher, from 2019 to 2026 (7 years)

Knowledge and skills

• Adaptability
• Attentiveness
• Organizational skills
• Patience

Language proficiencies

• English — fluent
• Ukrainian — beginner