Yehor

Yehor Yatsenko
Kerteminde, 5300 | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)
Professional Summary
Dynamic Logistics & Customer Support Specialist with experience in the US expedite freight market. Skilled in end to end freight coordination, dispatch operations, shipment tracking, and proactive customer communication. Experienced in managing 70+ active shipments simultaneously while maintaining real time updates, resolving operational issues, and ensuring on time deliveries. Strong background in documentation verification, driver coordination, and logistics operations in fast paced environments.

Work History
Customer Support Manager – Fox Carriers | 05/2023 – 11/2025
• Managed end to end coordination of freight shipments from pickup scheduling to final delivery confirmation.
• Handled operational oversight of 70+ concurrent shipments while prioritizing approximately 15 time critical active loads at any given moment.
• Initiated and managed structured email communication chains between dispatchers, customers, and internal teams to maintain transparent shipment coordination.
• Dispatched drivers to pickup locations and provided shipment tracking visibility to customers during transit.
• Maintained shared operational and accounting Excel documents to ensure cross team visibility and accurate shipment documentation.
• Provided structured shipment updates at key milestones including driver ETA to pickup, arrival confirmation, loading status, transit progress, and delivery completion.
• Delivered proactive location updates during transit to maintain continuous shipment visibility and customer confidence.
• Monitored driver routes in real time and identified potential disruptions including traffic delays, mechanical issues, or scheduling conflicts.
• Escalated operational issues immediately and coordinated solutions between drivers, dispatchers, and customers.
• Verified cargo condition, securement, and accuracy of shipping documentation including Bills of Lading (BOL) prior to driver departure.
• Confirmed correct delivery locations and coordinated with receivers to ensure proper unloading procedures.
• Ensured Proof of Delivery (POD) documentation was signed and cargo condition matched pickup status. • Transferred completed shipments to the factoring company for further payment process.

Core Competencies
• Freight Coordination & Logistics Operations
• Shipment Tracking & Real Time Status Reporting
• Driver Dispatching & Route Monitoring
• Customer & Driver Communication
• Delay & Issue Escalation Management
• Document Compliance Proficiency
• Pickup & Delivery Coordination
• Transportation Lifecycle Management
• Excel competency
• Email Chain Coordination with Customers & Teams
• Problem Solving & Crisis Resolution
• Multi Load Management in Fast Paced Environments