Анастасія

Anastasiia Martynenko
Анастасія Мартиненко
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Profile:
Adaptable, confident, organised, team worker as well effective lone worker, kind, punctual, reliable, collaborative, proactive, detail-oriented, communicative, open to feedback, self-motivated, responsible, and exhibits strong problem-solving skills.

Education:
Sumy National Agrarian University
9.2018 – 6.2022 Bachelor degree in International Relations
9.2022 -12.2023 Masterʼs degree in Law of Ukraine
Topics included humanitarian law, criminal law and process, employment law and process

Skills: Competent user of Microsoft Word, Excel, Powerpoint and Outlook, CapCut (video editing) and VN (video editing); Facebook, Instagram, LinkedIn, Youtube, TikTok, CRM

Work Experience:
Employment:
• 3.2021-2023 Society of Veterinary Owners (an organisation representing Ukraine in Europe)
Assistant in legal matters, also assistant in matters of communication with international sponsors (correspondence, translation, support at meetings).I also manage the main social networks of the company in the role of a social media specialist. My responsibilities encompassed serving as a secretary, managing human resources, overseeing administrative tasks, providing translation services, and contributing as a content creator and copywriter. In this capacity, I actively engaged in various aspects of organizational operations, ensuring effective communication, personnel management, administrative efficiency, and content creation within the veterinary business domain.
• 2018 McDonalds, Sumy – customer service
• 2019 Administrator for Reikartz hotel chain
• 2015-2017 Waitress/hostess in a restaurant ‘San Remo’
• 2021 Agricultural worker Gnosall Farm, Staffordshire
• 2018-2019 Greenland English School, Sumy: translator work, work with documents
• 2023 Kettering Town Council – customer care, customer support

• 2023 Receptionist Lakeside Headlands Surgery
• 2023-2026 Account Receivable Specialist – Customer Support Pharmbills

Provided customer service support as an Accounts Receivable Specialist within the real estate industry. Assisted residents with complex issues related to insurance, account balances, payments, and maintenance requests. Worked in an international team environment, collaborating closely with U.S.-based property managers. Independently prioritized tasks, managed assigned properties, and took full ownership of accounts and related processes. Organized and participated in weekly meetings, ensuring clear communication, timely issue resolution, and alignment with stakeholders. Developed strong skills in cross-functional communication, problem-solving, and both independent and team-based work.

Achievements:
• Publications of legal articles in Sumy National Agrarian University journal and international journals

• Student Dean 10.2019 – 6.2020
• Student Rector 10.2020 – 5.2021
• Erasmus Exchange Programme in Poland 2018
• Erasmus Exchange Programme in South Korea 2018

Languages: Fluent in Ukrainian, Russian, English, German (Conversational)
Volunteer Work:
PsyRoom (online counselling support) 2.2022 – 1.2023

Supporting Statement

I have over 2 years of experience working in Accounts Receivable and customer support, mainly with U.S.based clients in the real estate industry. In my current role, I handle everything from payment issues and account balances to more complex cases that require coordination with property managers and other teams. I’m used to taking full ownership of my tasks and making sure things don’t get lost or delayed.
Before that, I had experience in legal support, administration, and working with international partners, which helped me build strong communication and organizational skills. I’m comfortable working both independently and in a team, and I adapt quickly when things change or get busy.
I’m someone who pays attention to details, but also tries to see the bigger picture not just solving issues, but understanding why they and how to improve the process.

Right now, I’m looking to grow into roles like Project Management, Operations, Support Specialist or Analyst positions, where I can take on more responsibility, work with processes, and have a bigger impact on how things are organised and improved.