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YULIIA VOITSITSKA
Customer & dispatch
support manager

WORK EXPERIENCE

UGN Logistics Inc
[open contact info](look above in the "contact info" section) Dispatch Support (10.2023 - 02. 2026) Full-time
[open contact info](look above in the "contact info" section)
Communicated with customers, tracked shipments, updated
Lviv delivery information, and resolved daily issues. Worked closely with
drivers, dispatchers, and clients to ensure all deliveries were
completed on time. Prepared daily and weekly delivery reports for
EDUCATION management.

Ivan Franko National UTS
University of Lviv Dispatch Support (09.2025 - 01.2026) Part-time
Master’s Degree in Philology
Entered loads details and updated transportation management
2022-2023
systems.Checked GPS tracking to ensure timely progress and
location accuracy.Supported dispatchers with data entry, email
Bachelor’s Degree in
communication, and scheduling.Coordinated with warehouses to
Philology
confirm load availability and pick-up times.
2018-2022

SKILLS SCALIVO

Customer Support (03.2024 - 12.2024) Part-time
CRM systems

Attention to detail Handled customer requests about returns, damaged items, and

Teamwork refunds. Provided vouchers, discounts, and quick solutions to keep
clients satisfied. Worked in a large support team of over 100 people,
Problem solving
helping to ensure smooth communication and high-quality service.
Customer service

Multitasking

Flexible
Carolina Transportation

LANGUAGE Operations manager (09.2022 - 09.2023)

Communicate with customers, and track deliveries. I made sure all
English - Upper- orders were processed correctly and on time, supported drivers with
Intermediate (B2) daily routes,solved any issues that appeared. Also handled data
entry, reports, and documentation.
Ukrainian - Native