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Customer support representative
- Considering positions:
- Customer support representative, Менеджер з фінансів, Спеціаліст техпідтримки, Менеджер підтримки користувачів, Менеджер з продажу, Оператор крану, Бухгалтер, Помічник керівника, Оператор з дзвінків, Фахівець технічної підтримки
- City:
- Smila
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Nazar Siumak
Personal information
Name Nazar Siumak
Address 39 Tyrgeneva, Smila, 20702 Ukraine
Phone number mobile:[open contact info ](look above in the "contact info" section)
Marital status Single
Date of birth 27th April 2005
Nationality Ukrainian
Email [open contact info ](look above in the "contact info" section)
Profile
Detail-oriented, organized and enthusiastic team player ready to contribute to company
success
Education
Secondary complete general education
School №5 levels I through III
Work experience
Customer Support Representative
Casbit Group N.V.
October 2022 – November 2023
• Communicating with customers via Helpdesk and chats.
• Reporting issues and bugs.
• Solving problems with payment and bonuses.
November 2023 – January 2026
Operations Specialist (promoted) | June 2025 – January 2026
● Prepared and analyzed provider reports, collecting and structuring performance data
● Processed manual transactions and balance adjustments via admin panel for clients
and merchants ● Coordinated merchant onboarding and approval with payment
providers
Customer Support Representative | November 2023 – June 2025
● Handled merchant inquiries and resolved operational issues ● Verified and processed
payment receipts ● Liaised between departments to ensure smooth issue resolution
Personal qualities
Proactive
Empathetic
Initiative
Flexible
Special skills
Native Ukrainian
Native Russian
Upper-Intermediate English
Computer literacy (Microsoft Office, Adobe Photoshop, Outlook Express, Internet (MS
Explorer, Mozilla Firefox,Opera, Safari)
Hobbies: technologies, sport, history, games
Personal information
Name Nazar Siumak
Address 39 Tyrgeneva, Smila, 20702 Ukraine
Phone number mobile:[
Marital status Single
Date of birth 27th April 2005
Nationality Ukrainian
Email [
Profile
Detail-oriented, organized and enthusiastic team player ready to contribute to company
success
Education
Secondary complete general education
School №5 levels I through III
Work experience
Customer Support Representative
Casbit Group N.V.
October 2022 – November 2023
• Communicating with customers via Helpdesk and chats.
• Reporting issues and bugs.
• Solving problems with payment and bonuses.
November 2023 – January 2026
Operations Specialist (promoted) | June 2025 – January 2026
● Prepared and analyzed provider reports, collecting and structuring performance data
● Processed manual transactions and balance adjustments via admin panel for clients
and merchants ● Coordinated merchant onboarding and approval with payment
providers
Customer Support Representative | November 2023 – June 2025
● Handled merchant inquiries and resolved operational issues ● Verified and processed
payment receipts ● Liaised between departments to ensure smooth issue resolution
Personal qualities
Proactive
Empathetic
Initiative
Flexible
Special skills
Native Ukrainian
Native Russian
Upper-Intermediate English
Computer literacy (Microsoft Office, Adobe Photoshop, Outlook Express, Internet (MS
Explorer, Mozilla Firefox,Opera, Safari)
Hobbies: technologies, sport, history, games
Similar candidates
-
Представник бренду
18000 UAH, Smila, Cherkasy -
Фахівець технічної підтримки
Smila -
Агент по клієнтам
30000 UAH, Smila -
Спеціаліст служби підтримки
15000 UAH, Smila, Vinnytsia , more 3 cities -
Спеціаліст підтримки користувачів
30000 UAH, Smila
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The candidate's resume is posted at https://www.work.ua/resumes/17642199/