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Work experience

Sales manager

from 09.2023 to 01.2026 (2 years 5 months)
Just Energy, Remote (IT)

Managed a portfolio of enterprise accounts, partnering with senior and executive stakeholders to drive renewals, strengthen strategic relationships, and expand revenue opportunities.

Led a regional team focused on optimizing client onboarding, implementing process improvements that significantly reduced time-to-value for new customers.

Contributed to upsell and cross-sell initiatives that generated approximately $350K in incremental annual revenue through targeted account expansion strategies.

Leveraged Salesforce and HubSpot to manage sales pipelines, monitor renewal cycles, and proactively identify at-risk accounts using data-driven insights.

Increased customer retention by designing and implementing structured playbooks for proactive account reviews, stakeholder engagement, and targeted customer outreach.

Sales representative

from 08.2021 to 08.2023 (2 years)
Just Energy, Remote (IT)

Directed enterprise client acquisition and onboarding strategy for a portfolio of 40+ accounts, overseeing outreach, qualification, and early lifecycle engagement to accelerate revenue realization.

Partnered cross-functionally with customer success and client leadership teams to ensure rapid value delivery post-sale, strengthening adoption and long-term account growth potential.

Supported regional sales initiatives and targeted expansion campaigns that generated approximately $100K in incremental revenue through strategic account development.

Collaborated with marketing leadership to refine lead nurturing and follow-up strategies, implementing improved outreach sequences that increased lead-to-customer conversion rates by 15%.

Drove improvements in client satisfaction by enhancing communication frameworks, onboarding resources, and enablement materials to support stronger client engagement and retention.

Sales Executive

from 05.2017 to 03.2021 (3 years 11 months)
CONCENTRIX, Remote (IT)

Managed a portfolio of enterprise clients across North America and Europe, overseeing both new business development and renewal strategy to drive sustained revenue growth.

Identified and developed new pipeline opportunities while deepening strategic relationships with existing accounts to expand long-term revenue potential.

Consistently exceeded sales quotas, contributing to enterprise deals and account expansions totaling $150K+ in annual revenue.

Partnered with implementation, product, and support teams to ensure seamless service delivery, resolve complex client challenges, and maintain high levels of customer satisfaction.

Led Quarterly Business Reviews (QBRs) with key stakeholders to evaluate account performance, align on business objectives, and uncover expansion opportunities.

Guided clients through onboarding, product enablement, and training initiatives to accelerate adoption, increase product utilization, and strengthen long-term account retention.

Customer service manager

from 01.2015 to 02.2017 (2 years 2 months)
UNITY4, Remote (Auto business and auto service)

Managed a portfolio of 80+ enterprise accounts, overseeing onboarding, integration, and ongoing account engagement to ensure successful platform adoption and long-term retention.

Delivered tailored product demonstrations and structured onboarding programs that accelerated client adoption and maximized realized value from the platform.

Served as a strategic advisor to clients, providing proactive account management that reduced churn risk and strengthened renewal performance.

Partnered with sales leadership to identify expansion and upgrade opportunities within existing accounts, contributing $50K+ in incremental revenue through targeted account growth initiatives.

Developed scalable training resources, knowledge documentation, and enablement materials that empowered client self-service and significantly reduced inbound support demand.

Education

Babcook University

Accounting, Kyiv
Higher, from 2010 to 2015 (5 years)

Additional education and certificates

Sales force Administration

6 months

Knowledge and skills

• Communicability
• Handling objections
• Adaptability
• Management of CRM
• Conflict-free
• Attentiveness
• Independence
• Honesty
• Conducting negotiations
• B2B Sales
• Active sales
• Direct sales

Language proficiencies

English — fluent