Mohamed

MOHAMED HUSEIN
Remote Customer Service Specialist | Chat & Email Support | Data Entry

Contact
Location: Netherlands
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)
WhatsApp: [open contact info](look above in the "contact info" section)
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Viber: [open contact info](look above in the "contact info" section)

Professional Summary
Customer Service Representative with over 10 years of experience in call center and customer support
environments, including remote support for U.S. customers. Skilled in handling high-volume calls, resolving
customer issues efficiently, and maintaining high customer satisfaction. Experienced with Zendesk, Microsoft
Excel, Google Sheets, and remote communication tools. Strong ability to adapt to chat support, email handling,
and data entry tasks in fast-paced remote environments.

Core Skills
1 Customer Support (Calls, Chat, Email)
2 Zendesk & CRM Systems
3 Remote Support & Ticket Handling
4 Data Entry & Documentation
5 Microsoft Excel & Google Sheets
6 Microsoft Teams & Remote Tools
7 Problem Solving & Complaint Resolution
8 Multitasking & Time Management
9 Customer Satisfaction & Retention

Work Experience
Customer Service Representative (Remote) – MYLE, USA
2021 – 2022
• Handled high-volume inbound and outbound customer calls for U.S. clients.
• Resolved customer issues, complaints, and order inquiries efficiently.
• Used Zendesk ticketing system to manage and document customer interactions.
• Maintained high customer satisfaction and fast response times.
• Updated customer records and performed accurate data entry.
• Collaborated remotely with team using Microsoft Teams.

Order Picker – ETOS Warehouse, Netherlands
2023 – 2025
• Prepared and processed customer orders accurately and efficiently.
• Maintained inventory records and ensured correct stock handling.
• Worked in fast-paced warehouse environment with strict deadlines.
• Developed strong attention to detail and time management skills.

Customer Service Agent – Egypt Air Cargo, Cairo
2010 – 2019
• Provided customer support for shipment and logistics inquiries.
• Handled complaints and ensured fast problem resolution.
• Maintained accurate documentation and system updates.
Customer Service – Vodafone, Cairo
2007 – 2009
• Managed customer accounts and service requests.
• Provided technical and billing support via phone.

Tools & Software
1 Zendesk
2 Microsoft Excel
3 Google Sheets
4 Microsoft Teams
5 MS Office
6 CRM Systems

Languages
Arabic: Native
English: Upper Intermediate (B2)