Victor

VICTOR SYDOROV
Remote | Kyiv, Ukraine
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

PROFESSIONAL SUMMARY
Results-driven Sales and Customer Success Specialist with extensive experience in B2B and B2C
sales, customer support, and team management. Proven ability to build strong client
relationships, manage sales pipelines, and lead teams to achieve performance targets. Skilled in
remote collaboration, workflow organization, and process optimization. Seeking a part-time
remote position where I can contribute to revenue growth, operational efficiency, and high levels
of customer satisfaction.

CORE SKILLS
Sales & Business Development

 B2B Sales
 B2C Sales
 Lead Generation
 Sales Funnel Management
 Client Relationship Management (CRM)
 Negotiation & Closing Deals

Management & Operations

 Team Leadership
 Task Delegation & Workflow Management
 KPI Tracking & Performance Monitoring
 Process Optimization
 Team Coordination

Customer Success & Support

 Customer Success Management
 Client Retention
 Conflict Resolution
 CRM Systems
 Email, Chat & Phone Support

Digital Tools

 CRM Systems (Salesforce, Bitrix or similar)
 Google Workspace
 Slack
 Zoom
PROFESSIONAL EXPERIENCE
Sales Manager

White Rhino | Kyiv, Ukraine
January 2017 — July 2020

Key Responsibilities & Achievements

 Managed B2B and B2C sales pipelines, identifying new business opportunities and
maintaining long-term client relationships
 Negotiated contracts and closed deals with new and existing clients
 Monitored sales performance and contributed to revenue growth
 Maintained consistent communication with clients to ensure satisfaction and retention

Customer Support & Sales Specialist

Company under NDA | Kyiv, Ukraine
September 2020 — August 2025

Key Responsibilities & Achievements

 Handled 50+ customer inquiries daily via email, chat, and phone
 Assisted customers throughout the full sales cycle, from initial inquiry to final purchase
 Maintained 95%+ customer satisfaction rating
 Provided support to both B2B and B2C clients, resolving issues and strengthening long-
term relationships
 Led and coordinated a sales team of 5+ members, assigning tasks and monitoring
performance metrics
 Implemented a structured workflow and task management system to improve team
productivity

EDUCATION
Bachelor’s Degree in Marketing and Management
Kyiv National University of Trade and Economics
Graduated: 2017

LANGUAGES
 Russian — Native
 Ukrainian — Native
 Bulgarian — Native
 English — Fluent
 Spanish — A1
 German — A1