Odoh

Sales / Customer Support Representative
Sales / Customer Support Representative
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) Lagos, Nigeria

PROFESSIONAL SUMMARY

I’m a Results-driven Sales and Customer Support Representative with a strong commitment to
professionalism, integrity, and delivering exceptional customer experiences. Known for a disciplined
work ethic, strong accountability, and the ability to consistently meet performance targets in fast-
paced remote environments. Skilled at building trust with customers, resolving issues efficiently, and
turning inquiries into long-term relationships and revenue opportunities. Demonstrates excellent
communication, emotional intelligence, and a proactive mindset toward problem-solving and
continuous improvement. Dedicated to maintaining high service standards while contributing
positively to team success and company growth.

WORK EXPERIENCE

GlobalReach Digital Services 01/2022 – 02/2023
Customer Success Associate Remote
Provided customer support for clients across North America and Europe via
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email, phone, and CRM ticket systems.
Guided customers through onboarding processes and product setup.
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Managed customer inquiries regarding billing, product features, and
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troubleshooting.
Collaborated with the sales team to identify upselling and cross-selling
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opportunities.
Achievements: Increased customer retention by 22%, onboarded 150+
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customers, and reduced complaint resolution time from 48 hours to 24
hours.

NovaCommerce International 06/2020 – 12/2021
Sales Support Specialist
Assisted the sales team in handling customer inquiries, preparing quotes,
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and processing orders.
Managed customer databases and tracked leads using CRM systems.
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Conducted follow-up calls with potential clients to nurture leads and
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schedule sales meetings.
Prepared reports on sales performance and customer engagement.
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Achievements: Generated $120,000+ in new revenue, improved lead
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response time by 40%, and recognized as Top Sales Support Performer for
two consecutive quarters.

BrightPath Solutions Ltd. 03/2023 – 02/2026
Sales & Customer Support Representative Remote
Managed inbound and outbound customer interactions via phone, email,
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and live chat for international clients across the US and Europe.
Assisted customers with product inquiries, order processing, and account
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management.
Followed up with warm leads generated from marketing campaigns and
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converted them into sales opportunities.
Maintained accurate records of customer interactions using CRM tools such
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as HubSpot and Salesforce.
Resolved complaints and technical issues quickly while maintaining high
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customer satisfaction.
Achievements: Increased sales conversion rate by 28%, maintained 95%
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customer satisfaction, exceeded monthly sales targets by 15–20%, and
reduced response time by 30%.

KEY SKILLS

Customer Relationship Inbound & Outbound Sales Lead Qualification & Follow-
Management (CRM) Ups
Objection Handling & Sales
Customer Retention & Closing Professional Phone
Upselling Communication
Email & Live Chat Support
Conflict Resolution & Active CRM Platforms: Salesforce,
Microsoft Office & Google
Listening HubSpot, Zoho
Workspace
Helpdesk Systems: Zendesk, Remote Collaboration Tools:
Freshdesk Slack, Zoom, Microsoft
Teams

ADDITIONAL ACHIEVEMENTS

Handled 50+ customer interactions daily while maintaining high service quality.
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Recognized for excellent customer empathy and problem-solving skills.
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Consistently turned customer inquiries into revenue opportunities.
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