Oleksandra

Front Desk Supervisor

Considering positions:: Front Desk Supervisor, Team leader, Hotel administrator, Reception manager, Receptionist, Customer support representative, Reservation agent
Age:: 23 years
City of residence:: Zaporizhzhia
Ready to work:: Kyiv, Lviv, Remote, Uzhhorod

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OLEKSANDRA
VOLINA
LEAD RECEPTIONIST & GUEST
EXPERIENCE SUPERVISOR

Front Desk professional with over two years of international
experience, combining supervisory leadership with strong
reception operations expertise.

EXPERIENCE
FRONT DESK SUPERVISOR
InterContinental Hotel Dublin by IHG

February 2025 - November 2025

Directed Front Office operations in alignment with luxury
brand standards, ensuring flawless arrivals, departures,
and billing control.
(look above in the "contact info" section)
Led VIP guest relations and service recovery, maintaining
(look above in the "contact info" section) Forbes-level service excellence and brand compliance.

Linkedin Delivered daily executive reporting on occupancy, ADR,
revenue performance, and operational quality metrics

SKILLS FRONT DESK RECEPTIONIST
Customer Service Trump International Hotel & Golf Links Ireland
Leadership
May 2024 - December 2024
Opera PMS
Active Listening Skills
Executed seamless check-in/out in a luxury golf resort

Prioritizing environment.
Multitasking Coordinated VIP and U.S. guest services, including golf
Organization reservations and personalized requests.
Writing Emails Ensured billing precision and accurate guest account
Attention to detail management.
Microsoft Word
Microsoft Excel GUEST SERVICE AGENT (UAE SEASON)
Fidelio knowledge MSC CRUISES

October 2023 to April 2024
EDUCATION
Managed onboard front desk operations, including
BACHELOR IN INTERNATIONAL
embarkation and guest accounts.
TOURISM AND ECONOMIC
Delivered high-standard service in a multicultural
National University "Zaporizhzhia
cruise environment.
Polytechnic"
Handled guest inquiries and communications
2020-2024
efficiently.

LANGUAGE
TOUR GUIDE ASSISTANT
English- fluent Consul Travel Service - Tourism Company
Russian-native
November 2021 to May 2022
Ukrainian-native
Coordinated tour operations across multiple partner hotels in
Italian-intermediate
Turkey.
Conducted guest information meetings and assisted during
excursions.
Provided ongoing guest support, ensuring smooth
communication and service throughout the holiday stay.

Oleksandra

Front Desk Supervisor

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