Олександр

OLEKSANDR OSADCHYI
Kyiv, Ukraine • [open contact info](look above in the "contact info" section) • [open contact info](look above in the "contact info" section)​
[open contact info](look above in the "contact info" section)​

PROFESSIONAL SUMMARY
Results-driven leader with 4+ years of experience building and scaling customer support teams
in Web3, blockchain and crypto environments. Proven expertise in team leadership (20+ people),
process optimization, and cross-functional collaboration that delivers dramatic improvements in
response time, operational efficiency and customer satisfaction. Seeking Head of Support /
Operations Manager / Team Lead roles where I can drive excellence in fast-paced remote teams.

EDUCATION
Kharkiv National University of Radio Electronics (NURE), Kharkiv, Ukraine

Master’s Degree, Computer Engineering(on academic leave)​
October 2023 - October 2024

Bachelor of Science - BS, Computer Engineering​
Sep 2019 - Jul 2023

EXPERIENCE
KAURI FINANCE​
Head of Support Department​
Ukraine (Remote) January 2025 - Present

●​ Built and scaled high-performing multi-level support team of 10+ specialists, dramatically
improving service quality
●​ Reduced average ticket processing time to 30 seconds while handling 500+ tickets per month
●​ Developed internal documentation and communication standards that streamlined
knowledge sharing and operations
●​ Partnered with Product, Development and Operations teams to optimize end-to-end
customer journey
●​ Managed technical and financial support across blockchain, crypto and fiat systems while
ensuring full regulatory compliance (KYC/KYB/KYT)​
 Ready To Fight​
Head of Department​
Ukraine (Remote) January 2024 - Present

●​ Led support operations in dynamic Web3 environment with full ownership of workflows and
proactive issue resolution
●​ Bridged communication between users, developers and compliance teams, significantly
enhancing product feedback loop
●​ Managed high-volume cryptocurrency and fiat inquiries across all channels with empathy
and precision​

PRMR​
Head of Department ​
Ukraine (Remote) February 2022 - Present

●​ Directed customer support for 30+ cryptocurrency projects throughout the entire tenure
●​ Optimized internal processes and knowledge management using Google Sheets, CRM and
custom tools
●​ Contributed to regulatory compliance (KYC/KYB/KYT) and client-facing initiatives

​
Customer Support Manager ​
Kharkiv, Ukraine (On-site)​
November 2021 - February 2022

●​ Delivered frontline support for cryptocurrency projects, resolving user inquiries with high
empathy and detail-oriented approach
●​ Actively participated in team management and process optimization

SKILLS
●​ Leadership & Operations: Team Building & Scaling (20+ people) • Process Optimization •
Knowledge Management • Cross-functional Collaboration • Operations Management
●​ Technical: Web3 / Blockchain / Crypto / Fiat Systems • B2B • KYC/KYB/KYT
●​ Tools: Zendesk, Intercom, Jira, Trello, Asana, Notion, Confluence • Slack, Discord, Telegram,
Sumsub, CRM/Ticket Systems • Google Workspace, Google Sheets, Excel • Python (Data
Collection & Processing) • GitHub, Adobe Photoshop
●​ Languages: Ukrainian - Native, Russian - Native, English - Upper-Intermediate (B2)