Contact information

The job seeker has entered a phone number and email.

You can get this candidate's contact information from https://www.work.ua/resumes/17693106/

Work experience

Senior Account Manager & Project Manager

from 04.2022 to 02.2026 (3 years 11 months)
Wing Assistant | HR Technology & Virtual Assistant Services, Remote (Recruiting and HR)

Please click on this link to review project portfolio and testimonials from clients and leadership: https://veevera123.github.io/veraann/

Managed a strategic account portfolio of 85+ enterprise clients, including Asana, Glassdoor, Indeed, Wolters Kluwer, and Brilliant, with 70% being enterprise-level accounts (average MRR $25K+).

Achieved 83% client retention rate and 95% client satisfaction score, significantly
exceeding industry benchmarks of 60-70% through proactive relationship
management.

Generated $200K+ in direct revenue through strategic upselling (Brilliant, Education Platform, Asana, Glassdoor, and CGM), cross-selling programmes, and account expansion initiatives.

Led complex enterprise negotiations for the Asana productivity platform and Glassdoor career intelligence platform, recognised by management for advancing deals others struggled with.

Reduced enterprise implementation time-to-launch by 52% through white-glove onboarding processes while maintaining a 98% on-time delivery rate.

Managed healthcare IT partnership for CGM requiring HIPAA compliance
expertise; client directly requested continuation, citing exceptional responsiveness

Coordinated stakeholder relationships across C-suite executives, legal counsel, and technical departments for multi-million-dollar enterprise partnerships.

Technical Project Manager & Platform Operations

from 02.2019 to 03.2022 (3 years 2 months)
ExpoPlatform, Remote (IT)

Please click on this link to review project portfolio and testimonials from clients and leadership: https://veevera123.github.io/veraann/


Coordinated 25+ major global events with 1M+ total attendees, including
IMEX (world's largest meetings industry conference), K5 Conference, and Fairtrade international events.

Achieved 100% platform uptime during high-traffic live events supporting
thousands of concurrent users through proactive technical monitoring.

Reduced technical issue resolution time by 50% through organised playbooks and workflow optimisation, enabling teams to handle complex cases efficiently.

Created comprehensive technical documentation and training materials,
recognised by leadership for exceptional knowledge management contributions.

Managed international stakeholder requirements across multiple countries with multi-language support and diverse compliance needs.

Senior Sales Manager & Account Executive

from 02.2015 to 02.2017 (2 years)
Avatrade Market Place, Remote (Auto business and auto service)

Please click on this link to review project portfolio and testimonials from clients and leadership: https://veevera123.github.io/veraann/

Generated 200+ inventories within 6 months, representing $10M+ inventory value through strategic prospecting and relationship-driven selling.

Managed portfolio of 40+ active client accounts with 85% retention rate consistently achieved 110-125% of monthly sales quota

Improved conversion rates by 25% through collaboration with product and logistics teams on funnel optimisation and A/B testing programmes.

Reduced churn rate by 30% through proactive identification of at-risk accounts and targeted retention strategies.

Developed sales enablement programmes and team training that reduced deal closing time by 35% across the sales organisation.

Education

Enugu State University of Science and Technology

Business Studies, Kyiv
Higher, from 2015 to 2021 (6 years)

Additional education and certificates

Salesforce

6 months

Knowledge and skills

• Feedback Integration
• Product Adoption Optimization
• Product Roadmap Alignment
• A/B testing
• Technical Proficiency
• In-app Onboarding
• Stripe
• Process Improvement
• API Integration
• Salesforce CRM Analytics
• Salesforce CRM
• Zendesk
• Marketing
• B2C support
• Microsoft project
• Microsoft word
• Help Scout
• HubSpot
• Jira
• Churnzero
• Freshdesk
• Microsoft office
• Slack
• Partnership Management
• Strategic Pipeline Management
• B2B prospecting
• Implementation of the KPI system
• Sales Navigator
• SalesLoft
• LeadIQ
• Sales forecasting
• Sales planning
• Management of CRM
• B2B
• Active sales
• Adaptability
• Communicability
• Organizedness
• User 1C
• B2B Sales
• Attentiveness
• Handling objections
• Direct sales
• Discipline
• Honesty

Language proficiencies

English — fluent

Additional information

PROJECTS
Kindly click on this portfolio link to review projects and testimonials from clients and leadership: https://veevera123.github.io/veraann/

Enterprise Client & Leadership Testimonials
•Achieved 83% client retention rate across 85+ enterprise accounts, exceeding industry benchmarks by 15-20%

•Generated $200K+ in direct revenue through strategic account expansion and upselling initiatives

•Managed enterprise partnerships with billion-dollar companies: Asana, Glassdoor, Indeed, Wolters Kluwer, CGM Healthcare

•Coordinated 25+ global events with 1M+ attendees, including IMEX and K5 Conference, achieving 100% platform uptime

•Reduced enterprise implementation time by 52% while maintaining 98% on-time delivery rate

•Recognised by management for exceptional negotiation expertise that advanced complex deals others struggled with.