Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17700339/

Work experience

Junior Coordinator / Customer Support Specialist

from 07.2024 to now (1 year 10 months)
Infuse, Дистанційно (Маркетинг, реклама, PR)

- support and maintenance of Custom GPT models, including prompt design and optimization;
- development of Google Apps Script solutions for Google Docs and Google Sheets with GPT integration for data processing and analysis;
- resolve user inquiries and provide assistance;
- communicate effectively with users to understand their needs and provide timely solutions;
- work closely with Software Development team members to resolve complex issues;
- create and update user manuals, FAQs, and other support documentation;
- document and track user issues;
- provide further analysis with calls to action for necessary improvements;
- prepare release notes and manuals for users;
- collection and analysis of user requests;
- creation of a report on user reports;

Online Verification Specialist

from 09.2022 to 07.2024 (1 year 11 months)
Infuse, Дистанційно (Маркетинг, реклама, PR)

- verifying the information in the company’s database (with using the open Internet sources);
- maintaining an up-to-date database in the corporate program;
- lead verification & validation;
- online data research;

Education

Тернопільський національний технічний університет імені Івана Пулюя

Комп’ютерні науки, Тернопіль
Higher, from 2019 to 2023 (4 years)

Knowledge and skills

• Комунікабельність
• Adobe Photoshop
• Інформаційна грамотність
• Безпека в цифровому середовищі
• Комунікація та взаємодія у цифровому суспільстві
• MS Excel
• Здатність до навчання
• Уміння аналізувати
• Неконфліктність
• Адаптивність

Language proficiencies

• Ukrainian — fluent
• English — above average