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Artem Glushchenko
Senior Business Analyst | Process & Automation
Zhytomyr, Ukraine | [open contact info](look above in the "contact info" section) | Telegram / Viber / WhatsApp

SUMMARY
Senior Business Analyst with 5+ years of IT experience and 15+ years of combined background in business,
operations, and management. Proven expertise in discovery phases, stakeholder facilitation, requirements
elicitation, and end-to-end process analysis (AS IS / TO BE). Experienced in large-scale, multi-system
environments (15+ integrated systems), cross-team collaboration, and enterprise process optimization. Strong
background in process modeling (BPMN), data-driven decision-making, and automation design using Power
Automate, SQL, and analytics tools. Demonstrated ability to translate complex business needs into clear
functional and non-functional requirements and actionable technical solutions. Skilled in conducting
workshops, aligning stakeholders, and bridging business and delivery teams in distributed, international
environments.

TECHNICAL SKILLS
Business Analysis Requirements elicitation, discovery workshops, AS IS / TO BE analysis,
stakeholder management, backlog prioritization
Process Modeling BPMN, UML, use cases, process mapping, value stream analysis
Automation & Data Power Automate, SQL, AWS Athena, Power BI, Excel, APIs
Tools Jira, Confluence, Miro, Figma, Salesforce, Creatio
Methodologies Agile, Scrum, Kanban
Domains Staffing, HR Operations, CRM, Pharmaceuticals, Banking

WORK EXPERIENCE

Feb 2022 – Present — Senior Business Analyst, EPAM
Project: Internal Products for Staffing & Talent Operations | Role: Senior Business Analyst
Key responsibilities and achievements:
• Led end-to-end business analysis for staffing and hiring processes across ~15 interconnected
enterprise systems.
• Conducted discovery sessions with business stakeholders, SMEs, and delivery teams to define
priorities and clarify requirements.
• Performed AS IS / TO BE analysis, identified bottlenecks, and proposed process improvements.
• Designed BPMN process models and documented detailed use cases and business requirements.
• Drove initiatives from initial concept to implementation, working closely with product and engineering
teams (Staffing Desk & Radar).
• Designed and supported automation opportunities using Power Automate, SQL, and API integrations.
• Built self-service capabilities for candidates and internal users, reducing manual workload.
• Improved reporting and analytics using AWS Athena, SQL, and Power BI, enabling data-driven
decisions.
• Acted as a bridge between business stakeholders and technical teams to ensure alignment on goals
and solutions.
Environment: BPMN, AWS Athena, SQL, Power Automate, Jira, Confluence, Miro, Figma, Power BI

Sep 2020 – Feb 2022 — Global Business Analyst, Viseven
Project: CRM Implementation for Global Pharmaceutical Company (50 countries); User Portal on WordPress
• Led requirements gathering and validation for Salesforce and Marketing Cloud enhancements across
50 countries.
• Conducted stakeholder interviews and workshops with global partners.
• Developed BPMN and UML diagrams for complex business processes.
 • Participated in full lifecycle implementation of CPM system from discovery to knowledge transfer.
• Evaluated and tested new IT capabilities to improve business processes.
Environment: BPMN, UML, SQL, Jira, Confluence, Miro, Figma, Power BI

May 2019 – Sep 2020 — Account Team Lead, Viseven
Project: Content Creation Projects | Team Size: 7 members
• Led planning and implementation of projects and scheduled project timelines.
• Defined project tasks and resource requirements; developed full-scale project plans.
• Assembled and coordinated project staff; managed resource allocation.
• Managed client expectations, monitored and increased client satisfaction.
• Built a bridge between teamwork and customer expectations using all company facilities and proposing
options.
Environment: Jira, Confluence, CRM Creatio, SharePoint, Agile, Kanban, Power BI

Sep 2018 – May 2019 — Business Development Manager, Terrasoft
Project: CRM Creatio — Sell and Implementation | Role: Hunter and Farmer with Corporate Customers
• Worked with existing database of corporate customers; identified and pursued new IT product leads.
• Delivered presentations of IT products and identified customer needs for B2B sales.
• Prepared individual commercial offers; negotiated and concluded CRM purchase transactions.
• Developed and implemented tactics for self-closing of complex transactions in IT.
Environment: CRM Creatio, PowerPoint

Jul 2007 – Sep 2018 — Director, Regional Branch (Zhytomyr), Credit Agricole Bank
Roles: Security Manager → Head of Sales → Regional Sales Support Manager → Director, Uzhgorod Central
Branch → Head of Bank Branch Network, Zhytomyr Region
• Successfully managed, organized, and controlled 6 bank branches across Transcarpathian and
Zhytomyr regions.
• Developed relations with corporate clients and agribusiness segment.
• Ensured and regulated performance of planned KPIs; responsible for development of 63 employees.
• Established commercial relationships with the Bank's partners, key clients, and financial market
collaborators.
• Analyzed local economy and devised plans for recruiting consumers in export-import segment.

EDUCATION
Diploma of Business Analyst — LABA
Master's Degree in Mathematics and Informatics — Zhytomyr State University, Faculty of Physics and
Mathematics
Master's Degree in Organizational Management — Zhytomyr National Agroecological University, Faculty
of Economics