Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17715948/

Work experience

Офіс-менеджер

from 05.2025 to 03.2026 (11 months)
Ukrferry, Одеса (Оптова торгівля, дистрибуція, імпорт, експорт)

- Manage business correspondence with clients in Ukrainian and
English
- Handle phone communication and provide consultations to
passengers
- Modify passenger data in the booking system (ticket changes,
refunds, travel date adjustments)
- Support content creation for the company’s social media platforms
- Communicate with international agents regarding passenger
bookings and operational matters
- Ensure high-quality customer service and timely issue resolution
Professional Skills
- Proficient in Microsoft Word, PowerPoint, Outlook, Google Docs -
Confident user of AI tools (e.g., ChatGPT) for productivity, writing,
and problem-solving
- Skilled in online research and quickly finding accurate,
relevant information
Languages
Ukrainian, Russian – Native
English: Sufficient for professional written communication and basic
spoken interaction with clients.
Personal Qualities
- Goal-oriented and disciplined
- Fast learner
- Responsible, able to work both independently and in
a team
- Polite and respectful in communication with clients
- Always strive to help and resolve customer issues
efficiently
- Strong interpersonal and communication skills
- Understand the principles of business etiquette and apply them
in daily work
- Focused on providing a positive client experience

Education

ОМА

Право
Higher, from 2019 to 2025 (6 years)

Knowledge and skills

• Здатність до навчання
• Комунікабельність
• Ведення документації
• Неконфліктність
• Відповідальність