Odoh
Support manager
- Age:
- 27 years
- City of residence:
- Odesa
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/17721273/
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Support Specialist
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PROFESSIONAL SUMMARY
Reliable and detail-oriented Support Specialist with over 4+ years of experience in customer support, client
communication, and problem-solving across remote environments. Skilled in handling high-volume inquiries
via chat, email, and phone while maintaining a calm and solution-focused approach.
Strong interest in transitioning into IT support, with hands-on experience troubleshooting user issues,
documenting processes, and working with digital tools. Fluent in English with advanced written and verbal
proficiency.
PROFESSIONAL EXPERIENCE
Customer Support Specialist, NexaBridge Solutions Ltd 07/2022 – 03/2026 | Remote
Managed 80-100+ customer interactions daily via chat, email, and phone.
•
Resolved user issues related to account access and platform usage.
•
Troubleshot technical problems and guided users step-by-step.
•
Documented recurring issues and improved team efficiency.
•
Maintained 95%+ customer satisfaction score.
•
Sales & Support Representative, 03/2021 – 06/2022 | Remote
VeloraTech Global Services
Assisted customers with onboarding and product usage.
•
Handled inbound inquiries and converted leads into customers.
•
Escalated complex technical issues appropriately.
•
Exceeded performance targets by 20%.
•
Customer Service Associate, 07/2020 – 02/2021
Ardent Core Services International
Responded to customer inquiries and resolved complaints.
•
Supported users with account issues and order tracking.
•
Maintained accurate CRM records.
•
CORE SKILLS
Technical Troubleshooting (Basic IT issues) Ticketing Systems & CRM Tools
Live Chat, Email & Phone Support Problem Solving & Root Cause Analysis
Documentation & Knowledge Base Creation Remote Collaboration & Time Management
ADDITIONAL INFORMATION
English Proficiency, Advanced
Remote-ready
stable internet and workspace
Flexible
with shift schedules
Strong interest in IT Support career growth
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The candidate's resume is posted at https://www.work.ua/resumes/17721273/