Катерина

Kateryna Chornofostova
Customer Support Specialist | Chat & Messenger Support | Multilingual Communication
Odesa, Ukraine | [open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section)

Professional Summary
Customer-oriented specialist with 4+ years of experience in online platforms, client communication, and digital operations. Experienced in handling 50–100+ customer inquiries daily via live chat, email, and messaging platforms, resolving issues and ensuring high customer satisfaction.
Skilled in non-voice support, problem-solving, and multitasking in fast-paced environments. Strong background in e-commerce and marketplace operations with multilingual communication skills (English and Spanish).
Interested in building a long-term career in the iGaming industry and growing within customer support and engagement roles.

Key Skills
• Customer Support & Client Communication
• Live Chat / Messenger Support
• Email Support & Ticket Handling
• Problem Solving & Conflict Resolution
• CRM Systems & Online Platforms
• Multitasking & Attention to Detail
• Stress Resistance & Empathy
• Team Collaboration

Tools & Systems
• CRM systems
• Live chat platforms
• Zendesk / Freshdesk (basic knowledge)
• Google Workspace

Professional Experience
E-commerce Manager / Marketplace Manager / SMM Manager
(2023–Present)
• Handled 50–100+ customer inquiries daily via chat, email, and messengers
• Maintained high customer satisfaction and promptly resolved client issues
• Coordinated order processing and logistics communication
• Managed communication across multiple platforms
• Reduced response time and improved customer experience
• Worked closely with technical support and partners

PR Manager / SMM Manager / Account Manager
(2021–2023)
• Communicated with clients and online communities
• Responded to customer inquiries via social media
• Maintained long-term relationships with clients
• Supported marketing and communication processes

Assistant to Director (2020)
• Managed documentation and business communication
• Coordinated internal workflows

Service Department Engineer (2019)
• Provided technical support to clients
• Resolved customer issues and handled documentation

Education
Odessa National Polytechnic University — Master’s Degree & Bachelor’s Degree in Automation and Computer‑Integrated Technologies
Languages
• Ukrainian — Native
• English —Intermediate (written communication)
• Spanish — Intermediate (written communication)