Contact information

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Work experience

IT infrastructure monitoring engineer (MS SCOM)

from 10.2012 to 10.2017 (5 years)
Київстар, Київ (Телекомунікації, зв'язок)

Responsible for IT infrastructure monitoring to ensure stable and uninterrupted service delivery for company users and subscribers.

Key responsibilities:
- Monitoring and handling system events in line with defined KPIs
- Timely incident logging and processing based on monitoring alerts
- Escalating high-priority incidents within defined timeframes
- Managing incidents according to SLA and OLA agreements
- Coordinating with system administrators and cross-functional teams
- Handling requests within Event, Incident, and Problem Management processes
- Processing alerts from Call Center related to mass complaints resolve process managing for GSM, FTTB subscribers
- Supporting planned maintenance activities
- First-line incident resolution

Reporting & analytics:
- Preparing performance reports and system failure statistics
- Generating daily/weekly monitoring reports

Key skills & achievements:
- Strong understanding of IT infrastructure in large-scale environments
- Understanding ITIL/ITSM practices such as Event, Incident, and Problem Management processes
- Hands-on experience with Billing, CRM, ERP, and other enterprise systems
- Experience with monitoring tools: MS SCOM, HP OpenView
- Experience with Unix/Windows systems and networking
- Basic knowledge of web technologies
- Strong communication and teamwork skills

Data Center Technical Support Engineer

from 08.2011 to 10.2012 (1 year 3 months)
Datagroup, Київ (Телекомунікації, зв'язок)

- Monitoring and maintaining engineering infrastructure of data center sites (PDU, UPS PowerWare, access control systems, HVAC – chiller/fancoil)
- Working with monitoring tools: Cacti, Cisco Info Center (NetCool), UniPing
- Participating in incident response and prevention
- Supporting equipment installation and decommissioning
- Basic configuration of Windows/Unix servers (via KVM)
- Providing customer support via phone and email
- Supervising contractors
- Ensuring SLA compliance for colocation services

Project Manager / Service Center Manager

from 11.2010 to 01.2026 (15 years 3 months)
AppleTech, Київ (Послуги для населення та бізнесу)

Managing a service center for electronics repair and an online store. Fully responsible for business operations and growth.

Key responsibilities:
- Working with suppliers and manufacturers (mainly China)
- Organizing international logistics for specialized products
- Managing inventory, warehouse, and supply chain
- Leading and coordinating service team operations
- Overseeing repair and diagnostics processes
- Supporting and developing B2B client relationships
- Working with contractors and partners
- Organizing staff training and onboarding

Education

National University of Food Technologies (NUFT)

Degree in Mechanical Engineering Specialization: Equipment for food and processing industries. Qualification: Design Engineer, Київ
Higher, from 2007 to 2012 (5 years)

Knowledge and skills

• Windows
• MS Office
• Linux
• Ubuntu
• Работа с оргтехникой
• AutoCAD
• UNIX
• Mathcad
• OSI Model
• КОМПАС-3D
• RHEL
• Autodesk Inventor
• DHCP
• Неконфліктність
• Адміністрування Windows Server
• ArduPilot
• Betaflight
• FPV-пілотування
• 3D-моделювання
• Пілотування
• Керування БпЛА
• TCP/IP

Language proficiencies

• English — average
• Ukrainian — fluent

Additional information

UAV Experience
FPV & Autonomous Drone Development (Independent Practice)

2024 – Present
- Assembling and configuring FPV drones (2”–10”) for various applications
- Implementing payload delivery systems and positioning solutions with optical flow/rangefinder sensors
- Configuring ArduPilot (ArduCopter) via Mission Planner. Also experienced with Betaflight
- Integrating peripherals: GNSS modules, rangefinders, servos, camera rotating and payload dropping systems
- Performing PID tuning and flight optimization
- Planing and executing autonomous missions
- Building and modifying ArduPilot custom firmware for budget flight controllers (F405, H743 series)

Working with communication protocols:
- MAVLink, CRSF, ExpressLRS, MSP DisplayPort
- PWM, DShot
- UART, SPI, I2C, CAN, GPIO

Field testing and flight operations in various environments (long-range, confined spaces, forest terrain)
Performing ongoing repair, diagnostics, and upgrades of UAV systems

Passed FPV Training ("Reservist" UAV School) November 2024
- Long-range flights (5+ km)
- Deployment of ground stations and repeater systems
- Mission execution using tactical mapping tools "Kropyva"
- Payload delivery (training scenarios)
- Precision flying in constrained environments
- Crew-based operations (pilot + navigator)

Other skills:
- Basic CAD: Kompas, Autodesk Inventor, SolidWorks, SketchUp, Cura
- 3D modeling and printing for personal projects
- IoT prototyping with ESP32/ESP8266
- LoRa communication and Meshtastic networks
Driver’s license: Category B