Анастасія

Resume
Personal details
Name Anastasiia Yanchenko

Email address [open contact info](look above in the "contact info" section)

Phone number [open contact info](look above in the "contact info" section)

Address Chernihiv, Ukraine

Profile
Organized and detail-oriented specialist with a strong interest in IT project management. Possess strong analytical
and problem-solving skills, task coordination abilities, and effective communication. Familiar with Agile
methodologies (Scrum, Kanban) and basic software development processes.
Quick learner with a responsible approach to tasks, motivated to grow and build a career as a Project Manager.

Education
2016 - 2020 Bachelor’s Degree in Computer Engineering
Chernihiv National University of Technology

2020 - 2021 Master’s Degree in Ukrainian Language and Literature (Teaching)
Chernihiv Collegium named after T.G. Shevchenko

Employment
2022 - 2025 Warehouse Associate
Netto, Germany

Organized and coordinated warehouse processes
Planned and monitored task execution according to deadlines
Tracked task progress and ensured timely completion
Worked in an international environment and collaborated with team members

2019 - 2022 Customer Support Specialist (Chat)
Sense Bank
Provided timely communication with customers in accordance with SLA
standards
Prioritized requests and handled multiple tasks simultaneously
Analyzed customer issues and delivered solutions within defined timelines
Worked with CRM systems and maintained accurate records
Ensured high-quality service and compliance with internal processes
Collaborated with internal teams to resolve complex cases
Skills
Project Management: Agile (Scrum, Kanban), Waterfall

Tools: Jira, Trello, Notion, Slack, CRM systems

Soft Skills: Communication, Organization, Time management, Analytical thinking

Languages
Ukrainian Fluent

English B1

Courses
DAO Project Management Course
Completed, 2026
Certificate: View here