Марія

Mary Potapenko
Kyiv, Ukraine
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)

Professional Summary

Sales operations and operations professional with experience in tourism marketing, customer
support, team coordination, and financial processes. During breaks between roles, consistently
invested in formal education and professional development while completing a bachelor’s degree
in tourism and hospitality. Proven ability to manage workflows, improve efficiency, and
communicate effectively in fast-paced, cross-functional, and international environments.

Work Experience

Assistant Accountant — Profaktiv, Kyiv
June 2019 – August 2019
• Supported accounting staff with daily operational tasks.
• Maintained financial records and ledgers.
• Processed invoices and billing documents with attention to accuracy.
• Tracked payments and monitored discrepancies.
• Handled accounts payable and accounts receivable operations.
• Assisted in preparing financial reports.

Tourism Marketing Manager — Poehali S Nami, Kyiv
October 2021 – February 2022
• Maintained positive relationships with travel vendors and partners.
• Negotiated preferred rates with vendors.
• Planned accommodations and booked travel for customers.
• Managed and processed travel-related documentation.
• Assisted clients with travel issues and requests.
• Researched travel offers and evaluated service quality.
• Created and monitored travel policies.
• Prepared travel budget and spend reports.

General Manager — NDA (USA, remote)
December 2024 – January 2026
• Provided customer support across multiple communication channels (phone-based
communication and other channels).
• Managed team operations and performance.
• Coordinated schedules and workflow.
• Oversaw financial processes.
• Handled sales in phone-based communication.
• Monitored and ensured the quality of team performance and service delivery in line with
company standards.
• Recruited new employees through online job platforms (Indeed) and facilitated their
integration and onboarding into the company.
 Education

Bachelor’s in Hotel and Restaurant Business / Tourism
National University of Life and Environmental Sciences of Ukraine (NULES)
2020 – 2026.

Full-time studies completed alongside professional roles, with academic periods during
breaks from employment.

Italian Language Courses — NULES of Ukraine, April – June 2021.
KModels School — Kyiv, October 2018 – January 2019.

Skills

Hard skills: CRM, ERP, MS Office, Google Workspace, document operations, organizational
skills, basic accounting and reporting.
Soft skills: Communicative, stress-tolerant, result-oriented, team player.

Languages

• Ukrainian – Native.
• Russian – Advanced.
• English – Upper intermediate.
• Italian – Pre-intermediate.