Анастасія

ANASTASIIA SHUMILOVA​
Linz, Austria​
[open contact info](look above in the "contact info" section)​
LinkedIn: [open contact info](look above in the "contact info" section)

LANGUAGES Ukrainian C2— English C1—German A2

TARGET POSITION

Junior Sales / Customer Success / Operations Specialist

🔹 PROFILE
Organised and client-focused professional with experience in managing user
communication, structured data workflows, and engagement processes. Skilled in
coordinating client interactions, maintaining retention through follow-ups, and supporting
service delivery across digital platforms. Strong English communication (C1) and experience
working in international remote teams.

🔹 PROFESSIONAL EXPERIENCE
Operations & Event Systems Coordinator​
Svitlo Education | Remote, UK​
September 2023 – Present

●​ Managed client registration pipeline for 800+ participants, ensuring accurate data
tracking and smooth onboarding
●​ Led migration of 1,500+ user accounts and 60+ staff profiles, improving system
organisation and data accessibility
●​ Maintained structured databases (Excel) to track engagement, attendance, and
performance metrics
●​ Coordinated 15+ online events annually, supporting scheduling, communication, and
platform setup
●​ Acted as liaison between internal teams and platform providers to ensure timely
delivery and issue resolution
●​ Supported live client experience, resolving user issues and ensuring high satisfaction
during events

Language Training Consultant​
NA EASY | Remote​
February 2025 – Present
 ●​ Managed communication and scheduling for 26+ active clients weekly, ensuring
consistent engagement
●​ Supported client onboarding and maintained accurate CRM-like records
●​ Conducted structured follow-ups, contributing to high retention and ongoing
participation
●​ Handled time-sensitive client communication and maintained service quality

🔹 EDUCATION
Bachelor of Science, International Business Administration​
Johannes Kepler University Linz, Austria​
2025 – 2028

Bachelor of Arts, Political Science​
National University of Ostroh Academy, Ukraine​
2025 – 2029

🔹 CERTIFICATIONS
●​ Google Project Management Certificate
●​ Erasmus+ Training Course (Youthpass)
●​ Phoenix Space Program (Analytical & Systems Thinking)

🔹 SKILLS
Client & Communication:

●​ Client communication
●​ Follow-ups & retention
●​ Stakeholder coordination

Data & Tools:

●​ Excel (advanced)
●​ Data tracking & reporting
●​ CRM basics