Contact information

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You can get this candidate's contact information from https://www.work.ua/resumes/17769078/?puid=48233

Work experience

Customer support representative

from 01.2024 to 03.2026 (2 years 3 months)
KINGSTANFRANK BOUTIQUE (Fashion & Accessories Boutique)Retail, Дистанційно (Роздрібна торгівля)

I assisted about 30+ customers daily, handling inquiries and turning interactions into sales while maintaining high levels of customer satisfaction. I Managed incoming calls, processed orders, and tracked order and payment status to ensure smooth transactions. I also applied effective sales and persuasion techniques to guide undecided customers, resulting in higher-value purchases and resolved customer issues promptly using strong problem-solving skills which improved overall service experience through clear communication and personalized service.

Customer service manager

from 01.2023 to 01.2024 (1 year)
Global Communication Limited, Дистанційно (Телекомунікації, зв'язок)

I successfully handled customer inquiries about the company's products and services via phone, email, and social media, resolving issues and escalating when necessary. I achieved high first-contact resolution and maintained customer satisfaction and consistently met service standards through smooth daily operations.

Customer support representative

from 01.2021 to 12.2023 (3 years)
Pristine Connections Group LLC, Remote (Transportation and logistics)

Managed dispatch boards and coordinated load processes, ensuring accurate scheduling and timely pickups/deliveries
Tracked driver locations in real time and provided updates to clients and internal teams
Supported drivers with navigation and resolved on-road issues to minimize delays
Communicated with brokers and clients, maintaining clear and consistent updates
Applied key logistics terms (detention, layover, TONU) in load management and reporting
Handled inbound calls and emails, providing service information and resolving inquiries
Reviewed customer accounts, calculated charges, processed billing, and followed up on payments
Maintained accurate dispatch and customer records
Improved service delivery through collaboration and process adjustments
Met deadlines and maintained high customer satisfaction and retention.

Education

University of Lagos

Bachelor of Arts (BA), English Language, Одеса
Higher, from 2017 to 2020 (3 years)

As an English Language graduate, I have strong communication and customer service skills developed through academic training and practical application which makes me a strong fit for teams seeking reliable and responsive customer support.

Additional education and certificates

No additional education or certificates.

Knowledge and skills

• Critical thinking
• Productivity
• Accuracy
• Effective communication
• Attentiveness
• Customer
• Attracting new customers
• Initiative
• Receiving and processing orders
• Conducting online chats
• Production management
• Уважність
• Адаптивність
• Чесність
• Здатність до навчання
• Ведення CRM
• Активний продаж

Language proficiencies

English — advanced

Additional information

I am available for remote work with flexible hours and able to start immediately. Fluent in English, with strong proficiency in CRM tools, Microsoft Office, and online communication platforms. I have a reliable internet connection and a structured work environment that supports productivity with the ability to work effectively both independently and as part of a team.