Anastasiia

Anastasiia Serafym
[open contact info](look above in the "contact info" section) | [open contact info](look above in the "contact info" section) | Lviv, Ukraine

Professional Experience
Admitad
Advertiser Relations Manager
June 2024 – January 2025 | Ukraine (Hybrid)

* Managed client relationships in e-commerce, supporting partners and assisting with
program development and reporting.
* Conducted online meetings with clients to improve program performance, resolve
technical issues, and enhance cooperation.
* Analyzed affiliate programs indicators to develop strategies for increasing client
revenue.
* Handled documentation, invoicing, and monitored technical settings of programs.
* Engaged with webmasters, negotiating cooperation terms and collaborations with
top-performing publishers.

Skills: Analytical Skills, Advertising, Affiliate Marketing, Excel, Invoicing,
Meetings Organisation, Sales, Performance Marketing, Bitrix
Simply Contact
Customer Support Agent
August 2023 – July 2024 | Lviv, Ukraine (Hybrid)

* Provided high-quality customer service, addressing inquiries and resolving issues.
* Communicated effectively with customers in stressful situations via written and oral
channels.
* Demonstrated an empathetic attitude and problem-solving skills while processing
tickets.
* Contributed to a competitive yet collaborative team, providing feedback to enhance
service quality and efficiency.

Skills: Stress Resistance, Competitiveness, English (B2 / Upper-
Intermediate), Problem-Solving, Customer Support, Customer Satisfaction
Agro Practice
Documentation Manager
October 2022 – June 2023 | Lviv, Ukraine (On-Site)

* Prepared employment and internship documents between farmers and clients.
* Verified client information for visa applications.
* Processed student and work visas to Denmark and CUAET visas to Canada.
* Managed client tax cards and coordinated necessary documentation.
* Identified and contacted potential partners, transferring leads to relevant departments.
Skills: Teamwork, Independent Work, Attention to Detail, Documentation Control,
Microsoft Word, CRM Database

Education
Ukrainian Academy of Printing, Lviv
Bachelor of Arts (BA), Design and Applied Arts | September 2021 – June 2025