Ndukwe

Ndukwe Oriaku Oji
Account Manager | Client Relationship & Growth Specialist
[open contact info](look above in the "contact info" section) [open contact info](look above in the "contact info" section) H/178 Golf Estate, Phase 2, Enugu State.

Profile
Client-focused Account Manager with experience managing B2B relationships, driving revenue growth, and
delivering value through strategic client engagement.
Experienced in managing the full client lifecycle from onboarding and relationship building to retention and
growth while ensuring consistent communication and service delivery. Adept at coordinating with internal
teams, tracking performance outcomes, and presenting results in a clear and structured manner.
Brings strong communication skills, a proactive mindset, and the ability to build trust with clients. Currently
expanding knowledge of IT delivery processes, including team structures, workflows, and performance
metrics, to effectively support clients in tech-driven environments.

Professional Experience
Sales Manager (B2B), Agrofarms, Enugu 07/2023 – 06/2024
Managed and developed B2B client relationships, acting as the primary point of
• Enugu, Nigeria
contact for key accounts.
Conducted client discussions to understand business needs and align solutions
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accordingly.
Identified growth opportunities within existing accounts, contributing to a 10%
•

increase in revenue.
Maintained regular follow-ups with clients to ensure satisfaction, retention, and
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long-term engagement.
Negotiated contracts and ensured smooth onboarding and delivery of services.
•

Built strong client relationships that improved repeat business and referrals.
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Content & SEO Writer – Farepharm (UK, Remote), Farepharm 06/2024 – 07/2025
Collaborated with clients to understand project goals and deliver content aligned
• United Kingdom
with business objectives.
Managed multiple projects simultaneously while maintaining structured
•

workflows and deadlines.
Provided regular updates and incorporated feedback to ensure alignment with
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client expectations.
Demonstrated strong written communication skills essential for remote
•

collaboration.

Education
B. Medical Rehabilitation, University of Nigeria Nsukka 2019 – 2025
Enugu, Nigeria

Skills
Account Management & Client Retention B2B Relationship Management
Sales Growth & Upselling Opportunities Strategic Thinking & Client Needs Analysis

Languages
English