Yuliіa

YULIIA KRYLOSHANSKA

Summary

I am a motivated and detail-oriented individual seeking a Customer Support position. I am passionate about helping users
resolve technical and product-related issues, learning new systems quickly, and providing excellent customer experience. I
aim to contribute to the company's success through strong communication skills, problem-solving abilities, and continuous
professional development.

Skills

•Customer service •Technical support
•Effective communication •Problem solving
•Team collaboration •Ticket support system management

Experience

Lingvo.Click | Kyiv, Ukraine •Provided customer support to students and parents via chat, phone, and
Customer Care/TechnicalSupport email
Representative •Answered questions about courses, schedules, pricing, and learning
08/2024- Current formats
•Registered new students and filled new classes and groups
•Maintained documentation and student records
•Resolved customer issues and ensured a positive learning experience
•Worked with internal systems and spreadsheets

StudyLess | Kyiv, Ukraine •Tutored children and teenagers online
English Tutor •Built strong communication, patience, and explanation skills
11/2023- 06/2024 •Used online platforms and digital tools for lesson management
•Managed schedules, materials, and student progress

Education and Training

Taras Shevchenko National University of Kyiv | Kyiv, Ukraine
Bachelors ofPhilology in Serbian Philology
09/2022- Current

Languages

English:
Upper-intermediate (B2+)
Ukrainian native speaker
Serbian (A2+)