Uduak

RESUME
Harry Uduak Akpan

Kyiv, Ukraine | Phone: [open contact info](look above in the "contact info" section) | Email: [open contact info](look above in the "contact info" section) |

Professional Summary
Customer-focused sales and support professional with a background in brand promotion, sales management, and client relations. Proven ability to engage customers, increase product visibility, and drive revenue growth through effective communication and relationship management. Experienced in customer service, market promotion, and sales strategy execution. Adept at working in fast-paced environments while delivering excellent customer experiences.

Core Skills
• Customer Support & Client Relationship Management
• Sales & Product Promotion
• Communication & Negotiation
• Problem Solving & Conflict Resolution
• Team Collaboration
• Market Research & Customer Insights
• CRM & Customer Engagement
• Time Management & Multitasking

Professional Experience

Laboratory Intern

Medical Laboratory | Port Hacourt, Nigeria | 6-Month Internship
• Assisted laboratory staff in conducting diagnostic tests and maintaining records.
• Supported sample preparation and basic laboratory procedures.
• Ensured compliance with laboratory safety and hygiene standards.

Brand Ambassador / Sales Representative

PABOD Breweries | Port hacourt,Nigeria | 2016 – 2020
• Promoted company products through direct marketing and customer engagement.
• Assisted customers with product information, recommendations, and purchase decisions.
• Conducted market research and collected customer feedback to improve product positioning.
• Increased brand awareness through promotional campaigns and in-store activations.
• Maintained strong customer relationships to encourage brand loyalty.
Sales Manager

Global Alliance | Kyviv, Ukraine| March 2021, July,2021
• Managed daily sales operations and implemented strategies to meet revenue targets.
• Built and maintained strong relationships with customers, improving retention and repeat business.
• Provided customer support by addressing inquiries, resolving complaints, and ensuring satisfaction.
• Coordinated with team members to improve service delivery and sales performance.
• Monitored sales performance and prepared reports for management.

Customer Support & Sales Associate

Retail & Promotional Services | Kyviv,Ukraine| October,2021-January,2026
• Delivered front-line customer service by responding to customer inquiries and resolving issues.
• Assisted customers with purchases, product selection, and order processing.
• Handled customer complaints professionally, ensuring quick resolution and satisfaction.
• Supported sales campaigns and promotions to increase product visibility and revenue.
• Maintained accurate records of customer interactions and transactions.

Education
Bachelor’s Degree – Animal & Environmental Biology
University of Port Harcourt | 2021
West African Senior Secondary Certificate (WASSCE)
Federal Government Girls College | 2011
Research & Publication
Prevalence of Geohelminths Among Primary School Children
Published in the Asian Journal of Medicine and Health | September 2020

Languages
• English (Fluent)
• Ukraine (basic)

References
Available upon request.