Олена

Buchko Olena

Contacts:

Phone: [open contact info](look above in the "contact info" section)

E-mail:

Address: Solonka, Lviv region, Ukraine

Languages:

English – upper intermediate B2

Ukrainian – mother tongue

Software:

Microsoft Office, Outlook, Teams, Gmail and other corporate software

Personal qualities and skills:

Customer service experience, coaching experience for internal employees, strong communications skills
including verbal and written, experience in the travel industry, teamwork, ability to work under pressure,
time management, conflict resolution, adaptability, creativity

Education:

2014, Ivan Franko National University of Lviv, Ukraine Rational Use of Natural Resources and Nature
Protection
Experience:

Brite logistics inc, Lviv, June 2019 – Present

Position: Customer support representative (Logbook ELD specialist), then became HOS compliance
supervisor

Responsibilities: driver orientation and assisting with the setup, configuration, and troubleshooting of ELD
hardware and software;

Conducting training sessions on ELD compliance regulations and best practices;

Monitoring and analyzing ELD data to identify potential issues or areas for improvement;

Provide guidance to drivers on the proper use of ELD devices, explaining features and functionality;

Monitor compliance with the Hours of Service regulations;

Address violations or inconsistencies found in driver logs, coach drivers to correct them, and ensure
proper documentation;

Work with ELD software platforms to manage driver logs and maintain system accuracy;

Conduct regular audits of driver logs to verify compliance with HOS regulations and identify any errors or
inconsistencies;

Help maintain records related to driver documents, inspections, and other operational data within the
company's system.

VFS Global, Lviv. March 2015 – January 2019

Position: Client Services Associate

Responsibilities: visa and passport application processing services;

Communicate and maintain productive relationships with an Embassies and Consulates;

Scrutiny and acceptance of documents - accept passports and supporting documents after required pre-
scrutiny;

Data validation and reconciliation;

Database creation;

Handling Payment facilities.

Travel agency “More turiv”, Lviv. May 2014 – Augest 2014

Position: Tourism Manager

Responsibilities: preparing programs for tourists, travel arrangements (book tickets, hotels, transfers) for
abroad trips;

Producing promotional material and displays;

Daily operational management;

Selling travel products and tour packages.