Аліна

Alina Klochko [open contact info](look above in the "contact info" section)

[open contact info](look above in the "contact info" section)

Moderator | Quality Control | Quality Assurance @AdelSokurenko

SUMMARY
Experienced content moderator and quality control specialist. I reviewed user-generated content for compliance with requirements and
templates, ensuring a high level of accuracy and adherence to standards.

I have experience monitoring the work of other moderators, identifying errors, and improving overall quality. I have a strong attention
to detail, analytical thinking, and the ability to make quick and informed decisions when processing large volumes of information.

I confidently work with visual and textual content, strictly follow instructions, and quickly adapt to changing rules and processes.

I have programming skills (JavaScript, HTML, CSS, Node.js, SQL basics, MongoDB, and REST API), and have completed QA training. I
am familiar with testing principles, test case creation, and bug detection and documentation, which helps me systematically review
content and identify discrepancies.
I approach tasks responsibly and effectively work in a multitasking and monotonous workload.

WORK EXPERIENCE

Retoacher.app PrivatBank
jenuary 2024 - Маrch 2026 2013-2014
Senior - content moderator Сall center manager
Moderation of a large volume of streaming Sales of bank services
content. Customer support
Monitored the quality of moderators' work, I was a mentor of more than 30 people helped
quality and compliance with the template of the the manager with recruitment
created content.
Collected data on errors, poor quality work and
incorrect communication with customers.

TECH SKILLS
SOFT SKILLS
HTML5/CSS3
Teamwork Java Script
Attention to details REST API
Analytical thinking Node.js
Adaptability MongoDB
Fast learner Postman
Time managment SQL
Good communication Responsible Jira / Trello
Test Cases, Bug Reporting

EDUCATION
Interregional Academy of Personnet
CyberBionic systematics IT School GoIT Management
2025 2023-2024 2009-2011
Quality Assurance Engineer Full Stack Developer Bachelor Management of Enterepreneurial
Activity

LANGUAGES

English - Intermediate
Ukranian - Native