Каріна

Karina Babenko
Billing Manager | Customer
Support Specialist

Profile
I am a detail-oriented and responsible professional with experience as a Billing Manager
in the U.S. healthcare industry and a Customer Support Specialist. Skilled in managing
insurance claims, billing processes, and client communication across multiple channels,
Contact including email, chat, and phone. Strong attention to detail, excellent organizational
skills, and the ability to manage tasks efficiently while maintaining a high level of client
satisfaction. Proactive problem-solver with a strong commitment to delivering high-
Phone quality results and continuously improving processes.
[open contact info](look above in the "contact info" section)

Email
[open contact info](look above in the "contact info" section) Work Experience
Address
Ukraine,Cherkasy 2025-2026
International IT & Software Development Company
Education (Healthcare Industry, USA)
2019-2023
Medical Billing Manager (Ukraine, remote)
Bachelor’s Degree in
International Relations and Entered and maintained accurate patient data within the billing system
Public Communications Verified and analyzed patients’ insurance coverage and benefits
Bohdan Khmelnytsky National Gathered and reviewed patients’ financial information, including billing details and
University of Cherkasy payment capacity
Prepared and submitted claims/invoices to insurance providers
2023-2025 Monitored payment status and ensured timely reimbursement processing
Master’s Degree in
International Relations and
Public Communications 2023-2025
Bohdan Khmelnytsky National IT Solutions Company providing comprehensive services
University of Cherkasy
Customer Support Specialist (Ukraine, remote)
Expertise Provided 24/7 customer support via chat, email, and phone, ensuring prompt and
accurate responses
Customer Support & Client Managed transfer-related inquiries, including scheduling, timing coordination, and
Relations baggage handling
Medical Billing & Insurance Resolved customer issues efficiently to ensure smooth and comfortable travel
Claims Processing (USA) experiences
Issue Resolution & Escalation Followed up with clients to confirm issue resolution and maintain high satisfaction levels
Management Maintained clear and professional communication with international clients
Strong networking capabilities
Quick problem solving
2021-2022
Flexibility and Adaptability
Proficiency in MS Office Tools International recruitment company specializing in logistics
Digital Tools & CRM Systems:
Slack, Confluence, PeopleForce, Dispatcher-operator (Ukraine, Cherkasy)
Zendesk, Zoho, Intercom, Availity, Coordinated drivers across multiple U.S. states and managed daily transportation
Medevolve operations
Monitored shipments and ensured timely and accurate cargo delivery
Languages Communicated with English-speaking drivers and brokers to resolve logistics issues
Handled incoming orders and maintained control over the shipping process
Ukrainian (Native)
Processed and managed cargo documentation and reporting
English (B2 - Upper-Intermediate) Resolved delivery challenges using problem-solving skills and strong communication
Spanish (A1 - Beginner)
Polish (A1 - Beginner)