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Maya
Адміністратор
- Considering positions:
- Адміністратор, Директор, Менеджер з продажу, Оператор call-центру
- City of residence:
- Kyiv
- Ready to work:
- Remote
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You can get this candidate's contact information from https://www.work.ua/resumes/17833923/
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MAYA FATALIYEVA
MARKETING MANAGER
CONTACT PROFILE
@Maya_Klaw (TG)
Multilingual iGaming Team Lead and Supervisor with a background in VIP
[open contact info ](look above in the "contact info" section)
management, logistics and international customer communication.
Tbilisi/Baku Experienced in building and coaching teams, managing high value and difficult
[open contact info ](look above in the "contact info" section) clients, and working across different markets in Georgian, Azerbaijani, Turkish,
Russian and English.
EDUCATION Strong in negotiation, coordination and retention, with hands on experience in
both casino and logistics environments.
TBILISI TECHNICAL UNIVERSITY 2017 – 2021
Bachelor in Business
Administration (Finance) WORK EXPERIENCE
TBILISI STATE UNIVERSITY 2021 – 2024
VIP Team Lead / Supervisor 2023 – 2025
Bachelor in Law iGaming
Led, coached and developed a team of VIP managers
SKILLS Built training and onboarding process for new agents
Managed VIP retention and AWOL reactivation strategies
VIP Team Management Controlled bonus and offer logic (deposit, cashback, lossback,
personal VIP offers)
Coaching & Development of VIP Managers
Monitored player activity, churn and LTV
Hiring, Training & Onboarding Controlled team performance, conversion and communication
VIP Retention & Reactivation (AWOL, quality
Worked with high value and difficult VIP players
churned players)
VIP Segmentation (LTV, activity, loyalty, risk Mentor & Live Game Presenter 2021 – 2023
level) Evolution Georgia
Bonus & Offer Strategy (Deposit, Cashback,
Worked with international players in live online casino games
Lossback, Personal VIP offers) Communicated with players in Russian, English and Turkish
Performance Monitoring & KPI Control Mentored and supported new dealers and agents
Promoted to Supervisor within 5 months
CRM & Call Center Systems
Monitored quality, performance and communication
High-Value Player Communication standards
Conflict & Objection Handling
Logistics Coordinator 2019 – 2021
Greenway Logistic — Georgia
LANGUAGES Communicated with truck drivers and clients in Georgian, Turkish
and Russian
Georgian — Native Negotiated transportation prices and delivery terms
Russian — Advanced Coordinated cargo movement and controlled shipment status
Azerbaijani — Native Worked with trailer logistics and international freight
Turkish — Fluent
English — B1 (Intermediate)
MARKETING MANAGER
CONTACT PROFILE
@Maya_Klaw (TG)
Multilingual iGaming Team Lead and Supervisor with a background in VIP
[
management, logistics and international customer communication.
Tbilisi/Baku Experienced in building and coaching teams, managing high value and difficult
[
Russian and English.
EDUCATION Strong in negotiation, coordination and retention, with hands on experience in
both casino and logistics environments.
TBILISI TECHNICAL UNIVERSITY 2017 – 2021
Bachelor in Business
Administration (Finance) WORK EXPERIENCE
TBILISI STATE UNIVERSITY 2021 – 2024
VIP Team Lead / Supervisor 2023 – 2025
Bachelor in Law iGaming
Led, coached and developed a team of VIP managers
SKILLS Built training and onboarding process for new agents
Managed VIP retention and AWOL reactivation strategies
VIP Team Management Controlled bonus and offer logic (deposit, cashback, lossback,
personal VIP offers)
Coaching & Development of VIP Managers
Monitored player activity, churn and LTV
Hiring, Training & Onboarding Controlled team performance, conversion and communication
VIP Retention & Reactivation (AWOL, quality
Worked with high value and difficult VIP players
churned players)
VIP Segmentation (LTV, activity, loyalty, risk Mentor & Live Game Presenter 2021 – 2023
level) Evolution Georgia
Bonus & Offer Strategy (Deposit, Cashback,
Worked with international players in live online casino games
Lossback, Personal VIP offers) Communicated with players in Russian, English and Turkish
Performance Monitoring & KPI Control Mentored and supported new dealers and agents
Promoted to Supervisor within 5 months
CRM & Call Center Systems
Monitored quality, performance and communication
High-Value Player Communication standards
Conflict & Objection Handling
Logistics Coordinator 2019 – 2021
Greenway Logistic — Georgia
LANGUAGES Communicated with truck drivers and clients in Georgian, Turkish
and Russian
Georgian — Native Negotiated transportation prices and delivery terms
Russian — Advanced Coordinated cargo movement and controlled shipment status
Azerbaijani — Native Worked with trailer logistics and international freight
Turkish — Fluent
English — B1 (Intermediate)
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The candidate's resume is posted at https://www.work.ua/resumes/17833923/