Богдан

BOHDAN MATIITSIV
JUNIOR DATA ANNOTATOR

ABOUT ME WORK EXPERIENCE
Organized and responsible professional Sales Manager (Crypto Wallets) - LLC Lwallet
with experience in customer service and September 2023 – Present
administrative processes.
I also have experience working with - Experience in consulting clients on asset security and protection
CRM systems, client support, and - Understanding of cryptocurrencies and blockchain technologies
handling non-standard situations. - Strong sales and negotiation skills
I am able to work in a multitasking - Consulting clients and supporting them throughout all stages of interaction
environment, make quick decisions, and - Knowledge of different types of crypto wallets (hot, cold, hardware, software)
effectively organize workflows. - Ability to explain technical concepts in simple terms

Call Center Operator - Ukrtelecom
SKILLS 2019 – 2022

- Workflow organization - Working with CRM systems and maintaining databases
- Proficient in Microsoft Office - Handling a high volume of customer requests
- Basic knowledge of web development - Resolving conflicts and non-standard situations
(HTML, CSS, JavaScript) - Managing disputes and customer issues
- Working effectively in a multitasking environment
- Basic knowledge of Python
- Analytical thinking
- Negotiation skills
- Documentation management
- Ability to understand client needs and
EDUCATION
provide effective solutions Lviv Polytechnic National University
Additional Information: Lviv Polytechnic National University 2021-2025
- Quick to learn new tools and systems
- Able to work independently and take
responsibility for results
LANGUAGES
- Ukrainian — Fluent

CONTACT
- English — Intermediate (B1)
- Polish — Beginner (A1)

INFORMATION
Address: 24 P. Doroshenka St., Lviv, Ukraine
Phone: [open contact info](look above in the "contact info" section)
Email: [open contact info](look above in the "contact info" section)